Kimberly Barnes
Spring Hill
Summary
Experienced customer service rep with technical and dispatching skills that require effective communication, prioritization and multi-tasking.
Overview
19
19
years of professional experience
Work History
Dispatcher/Receptionist
One Locksmith
Tampa
01.2021 - Current
- Inbound and outbound calls
- Credit card authorizations
- Handling price disputes with contracted companies and customers
- Receiving jobs in Powerdispatch system and create work orders
- Train new dispatchers
resident aide/Dietary Aide
St. Joseph's Hospital
Tampa
06.2018 - 10.2020
- Hands on experience in assembling carts and trays
- Deliver food trays to patient's rooms based on allowed diet plan
- Assured cleanliness and quality were met
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Communicated effectively with patients, families, and healthcare team members.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Monitored resident health status, including vital signs and changes in physical or mental condition.
Customer Service Representative
Computer Generated Solutions
Tampa
11.2012 - 04.2014
- Inbound and outbound calls including handling escalated supervisor calls
- Troubleshoot appliances by phone and via e-mail to exchange under warranty
- Create new service tickets and edit service tickets using SAP and AS400
Receptionist
Marion's Maids
Tampa
01.2010 - 12.2011
- Answer calls and schedule cleaning appointments
- Filing, data entry, collecting payments and faxing
Cashier
Racetrac
Tampa
01.2007 - 12.2009
- Collect cash, count cash at end of shift from drawers and clean food area
Education
Medical Assistant Certificate -
Everest University
01.2010
Skills
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Vital signs monitoring
- Personal care assistance
- Health documentation
- Patient monitoring
- Training and mentoring
- Patient care
Timeline
Dispatcher/Receptionist
One Locksmith
01.2021 - Current
resident aide/Dietary Aide
St. Joseph's Hospital
06.2018 - 10.2020
Customer Service Representative
Computer Generated Solutions
11.2012 - 04.2014
Receptionist
Marion's Maids
01.2010 - 12.2011
Cashier
Racetrac
01.2007 - 12.2009
Medical Assistant Certificate -
Everest University