Hi, I’m
KIMBERLY BATEMAN
Charlotte,NC
Summary
With many years of extensive customer service experience and a proven track record in workplace communication, this candidate brings a wealth of knowledge and expertise to any team. A self-motivated individual who thrives in dynamic environments, they are always eager to take on new challenges. Their ability to quickly grasp new concepts allows them to adapt and excel in diverse roles. They are dedicated to delivering exceptional results and providing outstanding support to both colleagues and customers alike.
Overview
22
years of professional experience
Work History
Charlotte Mecklenburg Schools
EC Bus Monitor
09.2024 - Current
Job overview
- Monitor children with disabilities and make sure they are safe.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
- Secured special seats and restraint devices used by students.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Panera Bread
Cafe Team Member / Catering Delivery Driver
10.2019 - 09.2024
Job overview
- Company Overview: Charlotte, NC
- Provide customer service through both cafe and catering delivery services.
- Gathered and packed all food and equipment necessary for catering orders.
- Respond to customer inquiries while delivering.
- Work alone for deliveries resulting in increased time management and problem-solving skills.
- Dishwasher.
- Charlotte, NC
Aldi
Shift Manager/Cashier/Stock
04.2007 - 02.2013
Job overview
- Company Overview: Hamburg, NY
- Supervised the store team.
- Ensured that all customers receive the highest level of service.
- Ensured all tasks are completed timely and accurately.
- Hamburg, NY
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Computer Results
Data Entry
09.2003 - 09.2004
Job overview
- Company Overview: Buffalo, NY
- Entered paper health files into a database.
- Buffalo, NY
- Improved overall efficiency with meticulous record-keeping and accurate data entry.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Improved accuracy of patient records with meticulous data entry and management.
Education
DeVry UniversityCharlotte, NC
Undergraduate Certificate from Data Mining and Analytics
12.2025
DeVry UniversityCharlotte, NC
Undergraduate Certificate from Medical Billing and Coding - HIC
12.2024
University Overview
- Current Proc Terminology Coding II
- Legal & Reg Issues - Health Information
- Coding Practicum with Lab
DeVry UniversityCharlotte, NC
Undergraduate Certificate from Medical Billing and Coding
12.2024
University Overview
- Fundamentals of Human Anatomy & Physiology
- Pathopharmacology
- Basic Medical Terminology
- Introduction to Health Services & Information Systems
- Health Information Processes with Lab
- Intl Classification of Diseases Coding I with Lab
- Intl Classification of Diseases Coding II with Lab
- Current Procedural Terminology Coding with Lab
- Health Insurance & Reimbursement
- HCPCS
- ICD-10-PCS
- ICD-10-CM
- CPT 2023
Niagara County Community CollegeSanborn, NY
Associate in Science from Fine Arts
12.2016
University Overview
GPA: with Merit
Skills
- Accurate data entry
- Interpersonal Skills
- Data analysis
- Commitment to ethical standards
- Effective issue resolution
- Prioritization and scheduling
- Adaptability in dynamic environments
- Proficient typing rate
- Supportive service attitude
- Skilled in using software applications
- Accuracy in tasks and projects
Awards And Acknowledgements
- Graduated with Honors from Niagara County Community College.
- Member of Phi Theta Kappa.
- Have many years of experience in customer service and as a cashier.
- Work well with others and by myself.
- Hard worker.
- Proficient with Microsoft Word, Excel, and PowerPoint.
- Organized tasks using Google Calendar.
Timeline
EC Bus Monitor
Charlotte Mecklenburg Schools
09.2024 - Current
Cafe Team Member / Catering Delivery Driver
Panera Bread
10.2019 - 09.2024
Shift Manager/Cashier/Stock
Aldi
04.2007 - 02.2013
Data Entry
Computer Results
09.2003 - 09.2004
DeVry University
Undergraduate Certificate from Medical Billing and Coding - HIC
DeVry University
Undergraduate Certificate from Medical Billing and Coding
Niagara County Community College
Associate in Science from Fine Arts
DeVry University
Undergraduate Certificate from Data Mining and Analytics
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