ATHENA
Kimberly Bates
Montgomery,AL
Summary
Self-motivated Operations Manager over 10 years successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
Work History
Operations Manager
K & J Account Associate llc
Montgomery, AL
10.2016 - 04.2024
- Calculated taxes owed or overpaid according to prescribed rates.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Filed electronically through approved software programs.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
Revenue Cycle Specialist
Jackson Hospital and Clinic
Montgomery, AL
06.2023 - 01.2024
- Collaborated with other departments to resolve customer inquiries regarding billing issues.
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
- Reviewed patient charts for accuracy prior to submitting claims for reimbursement.
- Reconciled codes against services rendered.
Medical Front Office Coordinator
Jackson Hospital and Clinic
Montgomery, AL
08.2022 - 06.2023
- Maintained accurate logs of all incoming calls, messages, faxes and emails regarding patient inquiries or concerns.
- Provided support for physicians during their day-to-day operations.
- Collected payments for services rendered and applied them to appropriate accounts.
- Verified patient demographics, insurance information and medical histories.
Call Center Representative
Convergent Outsourcing
Montgomery, AL
06.2017 - 06.2022
- Monitored calls for quality assurance purposes.
- Maintained accurate records of all customer interactions using the company's CRM system.
- Assigned tasks to agents based on their skillset and availability.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Medical Billing and Collections Specialist
Internal Medicine
Montgomery, AL
01.2014 - 10.2016
- Resolved billing discrepancies with insurance companies and patients.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
- Tracked payments received from third-party payers such as Medicare and Medicaid providers.
- Collaborated closely with other departments such as clinical staff and front desk personnel to ensure accurate coding of services provided.
Education
Bachelor of Science - Business Administration and Management
Everest College University
Colorado Springs, COSkills
- Customer Service
- Health and safety compliance
- Inventory Management
- Performance monitoring
- Financial Management
- Organizational Management
- Patient Scheduling
- HIPAA Compliance
- Medical Billing
- Medical terminology knowledge
Software
RCM
CRM
Timeline
Revenue Cycle Specialist
Jackson Hospital and Clinic
06.2023 - 01.2024
Medical Front Office Coordinator
Jackson Hospital and Clinic
08.2022 - 06.2023
Call Center Representative
Convergent Outsourcing
06.2017 - 06.2022
Operations Manager
K & J Account Associate llc
10.2016 - 04.2024
Medical Billing and Collections Specialist
Internal Medicine
01.2014 - 10.2016
Bachelor of Science - Business Administration and Management
Everest College University
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