Summary
Overview
Work History
Education
Timeline
Receptionist

Kimberly Becton

623-202-6764
Douglasville,GA

Summary

Dedicated professional with 25 years of customer service experience seeking a Care Coordinator role. Proven expertise in client relations and service. Skilled in managing logistics and operations demonstrated through work with Amazon and MARTA

Overview

26
26
years of professional experience

Work History

Warehouse /Flex Delivery

Amazon
07.2016 - Current
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.

Transit Bus Operator

Metropolitan Atlanta Rapid Transit Authority, MARTA
10.2005 - 05.2016
  • Maintained CNG and diesel fueled passenger buses along designated fixed routes, ensuring adherence to schedules and safe passenger transport.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.

Customer Service Representative

AOL Time Warner
01.1999 - 09.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Administrative Assistance And Secretarial Science

Portage Lakes Career Center
Green, OH
09.1979

Timeline

Warehouse /Flex Delivery

Amazon
07.2016 - Current

Transit Bus Operator

Metropolitan Atlanta Rapid Transit Authority, MARTA
10.2005 - 05.2016

Customer Service Representative

AOL Time Warner
01.1999 - 09.2005

Diploma - Administrative Assistance And Secretarial Science

Portage Lakes Career Center

Similar Profiles

CREATE PROFILE
Kimberly Becton623-202-6764