Kimberly Benham
North Tonawanda,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Lead Deployment Analyst
SYSTEMS PERSONNEL
04.2022 - 07.2023
- Proficiently implemented new web-based mobile application for University, Healthcare and Corporate customers across the country - Lead interactive meetings to train customers on how to implement new technology before, during and after application deployment process - High volume of customers accounts - Inbound and outbound calls to customers with possible escalation issues - Maintain a high level of organization while working simultaneous tasks
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Supervisor
STAFFING SOLUTIONS ORGANIZATION, NYS, Tracing Initiative
06.2020 - 02.2022
- Conducted Quality Assurance training and audits weekly - Managed a high volume of outbound calls to patients - Supervised a team for a high volume virtual call center - Communicated process changes and instructed latest guidance changes to team members directly via remote Teams meetings, email, chat and outgoing calls
- Maintained HIPPA guidelines at all times
Owner
TINY TOTS DAYCARE
01.2009 - 09.2020
- Followed New York State regulations regarding all mandatory record keeping, including files and documents for children and staff - Worked with parents/children from varied cultures and socioeconomic backgrounds - Worked with County, State and Federal agencies to implement age-appropriate curriculum
- Managed day-to-day business operations.
Education
Certification in Business Management and Child Development -
Niagara County Community College
Sanborn, NYSkills
- Problem solving abilities, computer proficiency, leadership experience, customer relationship
- Building skills, proficient multi-task abilities, effective communication skills both orally and
- Written, extremely strong work ethic
- Test and Optimize Systems
- Scope Implementation
Timeline
Lead Deployment Analyst
SYSTEMS PERSONNEL
04.2022 - 07.2023
Supervisor
STAFFING SOLUTIONS ORGANIZATION, NYS, Tracing Initiative
06.2020 - 02.2022
Owner
TINY TOTS DAYCARE
01.2009 - 09.2020
Certification in Business Management and Child Development -
Niagara County Community College
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