Kimberly Bilbrough

• Provide county agencies with member's kwh usage and any past due amounts for eligible grants.
• Figure RW budgets for members who have received energy assistance grants.
• Maintain several Excel spreadsheets to track date on our members for the Accounting department, upper management and the Board of Directors.
• Retrieve the State file regarding member's grants and input the records and notes on member's accounts.
• Setup incoming payments from the State and local agencies to have the OSII enter onto the system.
• Research inactive accounts with credits for our members when they had energy assistance grants. To determine if the payment goes to the member or back to the State.
• Manage the Fiber Low Income report for eligibility to our Low Income Access Program.
• Oversee the current collection batch for accuracy before sending to our collection agency, Bay Area.
• Backup Collection duties when my Supervisor is out of the office.

Enter in invoices to the iVue ABS system for coding and routing of invoices for approval. Work up Capital Credit refunds for deceased member's estates. Researched returned refunds to find new addresses for members that did not update their mailing address. Processed Right of Way Easements for filing to the Courthouse. Filled out Energy Assistance kilowatt sheets and processed letters to members on the program. Ran the remit machine to post member's payments to their accounts. Sort and disperse mail to correct recipients.

Addressed member's needs regarding account opening and closing of electric service. Applied and calculated security deposits to accounts. Adjusted bill calculations when meter reading errors occurred. Drafted letters to members regarding obtaining additional information for their membership, level billing, automatic bank draft and different programs offered to the members. Calculated Level Billing for members.

Entered in invoices for payment. Answered questions for members regarding Capital Credits. Filed member's correspondence. Handled billing questions and adjustments to member's accounts. Drafted letters to members regarding their electric account needs. Worked the receptionist area, including greeting visitors and members that visited the office. Dispersed calls from the switchboard to the proper recipients.

Counted in merchandise for inventory. Filled out incoming stock reports. Entered the merchandise into the computer for inventory. Filled orders for the customer accounts and checked for accuracy before shipping. Printed monthly worksheets. Updated warehouse location changes for inventory. Drafted billing spreadsheets for customers.

Responsible for making daily collection calls to customers. Printed receivable aging reports weekly and bursting daily reports. Filled proof of delivery requests on shipments and ordered new requests. Executed billing corrections, write-offs and providing credit references.

Responsible for all aspects of customer banking services. Assisted the Branch manager and the Loan Department with producing reports and typing letters. Also assisted with loan summaries, commitment letters and pulling credit reports. Organized and setup Advisory Board meetings. Typed agendas and retrieved snacks or supplies for the meetings. Ran the proof of deposit machine to balance daily banking work. Served as backup teller when needed.