Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kimberly Blackwell

Lexington,SC

Summary

Professional pharmacist with extensive experience in managing pharmacy operations and leading teams to achieve optimal results. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Skilled in staff training, workflow optimization, and strategic planning, with commitment to maintaining high standards in all aspects of pharmacy management.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

CVS Pharmacy
05.2009 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
  • Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
  • Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
  • Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
  • Optimized prescription processing times, ensuring fast and accurate service for all customers.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Staff Pharmacist

CVS Pharmacy
08.2008 - 05.2009
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Received and accurately processed written prescriptions from customers using medical computer system.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Championed patient safety by staying current on drug recalls and promptly removing affected products from pharmacy shelves.
  • Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
  • Educated patients about possible drug interactions and gave special administration instructions.

Pharmacy Intern

CVS Pharmacy
08.2004 - 08.2008
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
  • Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
  • Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
  • Used pharmacy software to enter prescription and insurance information.
  • Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
  • Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Counseled patients on new medications and OTC products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.

Pharmacy Technician

CVS Pharmacy
04.2000 - 08.2004

Education

Doctor Of Pharmacy - Pharmacy

University of South Carolina
Columbia, SC

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Regulatory compliance
  • Training and mentoring
  • Staff training
  • Employee management
  • Patient counseling
  • Direct patient care
  • Drug safety
  • Staff management
  • Drug utilization review
  • Immunizations
  • Regulatory requirements
  • Policy enforcement
  • Insurance billing
  • Performance metrics
  • Professional ethics
  • Quality assurance controls
  • Loss prevention management
  • Operations management
  • Medication dispensing
  • Patient safety
  • Medicare and medicaid process
  • Wellness services
  • Employee recruitment and hiring
  • Decision-making
  • Critical thinking
  • Staff scheduling
  • CPR/AED

Accomplishments

•2 time Paragon award winner (highest award given at CVS for exceptional leadership)


•Heart at work award winner (nominated by fellow colleagues for continued commitment to customer service and caring for patients and colleagues)

Certification

•Certified Immunizer

•Certified in basic life support/CPR/AED

Timeline

Pharmacy Manager

CVS Pharmacy
05.2009 - Current

Staff Pharmacist

CVS Pharmacy
08.2008 - 05.2009

Pharmacy Intern

CVS Pharmacy
08.2004 - 08.2008

Pharmacy Technician

CVS Pharmacy
04.2000 - 08.2004

Doctor Of Pharmacy - Pharmacy

University of South Carolina

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Kimberly Blackwell