Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kimberly Blaha

Burdett,NY

Summary

Successful Customer Service Professional with over 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

20
years of professional experience
1
Certification

Work History

Gimme Coffee Inc

Barista
06.2023 - Current

Job overview

  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to positive team environment through effective communication and collaboration with colleagues.
  • Supported training efforts for 4 new hires, sharing knowledge of coffee making techniques and customer service standards.

The Strand Cafe At The Canopy Inn Hotel

Restaurant Manager
01.2023 - 05.2023

Job overview

  • Improved overall customer satisfaction by 100%, implementing new service standards and staff training programs.
  • Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
  • Mentored and developed 15 staff members for career advancement opportunities, leading to more skilled and motivated workforce.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.

Integrity Hospitality Management

Assistant Manager
08.2022 - 01.2023

Job overview

  • Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with 6 other department heads to develop streamlined processes for interdepartmental communication and cooperation.
  • Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.

Stonecat Cafe

Server
04.2014 - 11.2020

Job overview

  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing up to 8 tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Ithaca College
Ithaca, NY

Bachelor of Arts from Psychology
05.2010

Skills

    • Relationship Building
    • Conflict Mediation
    • Collaboration and Teamwork
      • Interpersonal and written communication
      • Multitasking Abilities
      • Proficient in Microsoft Word, Powerpoint, Excel, POS

Certification

  • Opioid Overdose Prevention Certification - March, 2024
  • Civil Service Caseworker Exam - February 7, 2024. Total Score: 85
  • TIPS Training (Training for Intervention Procedures) Certification - May, 2023

Timeline

Barista

Gimme Coffee Inc
06.2023 - Current

Restaurant Manager

The Strand Cafe At The Canopy Inn Hotel
01.2023 - 05.2023

Assistant Manager

Integrity Hospitality Management
08.2022 - 01.2023

Server

Stonecat Cafe
04.2014 - 11.2020

Ithaca College

Bachelor of Arts from Psychology

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Kimberly Blaha