Kimberly Bowen
Customer Service Representative
Orange,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of post-secondary education
18
18
years of professional experience
Work History
Customer Service Representative
Discount Dance Supply
Yorba Linda
09.2017 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered customer questions about product availability and shipment times.
Sales Associate
The Wedding Day Bridal Salon
Fountain Valley, CA
09.2009 - 09.2013
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped resolve client problems quickly with superior customer service.
- Assisted call-in customers with questions and orders.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Guest Service Manager II
Disneyland Resort
Anaheim, CA
04.1996 - 03.2007
- Motivated and rewarded employees to improve engagement.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of Cast Members and helped to resolve issues arising during shifts.
- Trained new employees, demonstrating best methods for serving guests.
Education
No Degree - Communicative Disorder Services
California State University - Fullerton
Fullerton, CA 08.2000 - 05.2004
High School Diploma -
Cypress High School
Cypress, CA 09.1992 - 06.1996
Skills
Customer service
undefinedTimeline
Customer Service Representative
Discount Dance Supply
09.2017 - 07.2020
Sales Associate
The Wedding Day Bridal Salon
09.2009 - 09.2013
No Degree - Communicative Disorder Services
California State University - Fullerton
08.2000 - 05.2004
Guest Service Manager II
Disneyland Resort
04.1996 - 03.2007
High School Diploma -
Cypress High School
09.1992 - 06.1996
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