KIMBERLY BRADLEY
Pearl,MS
Summary
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Personal Banker
Renasant Bank
Flowood, MS
11.2021 - 09.2026
- Provided exemplary service to clients while assessing financial needs and recommending appropriate products.
- Developed and maintained strong client relationships through effective communication and follow-up strategies.
- Assisted in training new staff on bank policies, procedures, and customer service standards.
- Led team initiatives to improve customer satisfaction scores through targeted outreach and feedback collection.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
Teller
Bank Plus
Madison, MS
05.2021 - 11.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Maintained cash drawer integrity through precise balancing and record-keeping procedures.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Conducted routine audits of cash handling procedures to identify discrepancies and improve accuracy.
- Identified opportunities for upselling bank products based on customer needs during interactions.
- Processed customer transactions promptly, minimizing wait times.
License/ Registration Agent
Mississippi Dept. of Wildlife, Fisheries, and Parks
Jackson, MS
10.2019 - 07.2021
- Assist customers with various license sales
- Maintain a cash drawer
- Assist the public in the registration of boats
- Mails out license: checks dates, addresses, names, and other information on forms and outgoing mail for accuracy and completeness
- Resolve public request for information and documentation
- Assist the public in purchasing or renewing hunting, fishing, or specialized licenses
BDC Manager
Fowler Buick GMC
Pearl, MS
08.2016 - 06.2019
- Oversee the business development center
- Maintained a schedule for the service department with customers that were coming in
- Maintained Internet Leads that came in to be set up as an appointment for the salesmen
- Maintained a follow up system to call customers back to see how their appointment went
- Maintained customer satisfaction
- Assisted customers with their problems
BDC Service Rep
Phil Moore Buick GMC
Jackson, MS
08.2015 - 07.2016
- Maintained records of customers coming in
- Set service appointments for customers who needed their vehicle serviced
- Maintained a work schedule for the salesmen who had customers coming in
- Maintained the cash drawer for the office at the end of the day
Teller
Regions Bank
Pearl, MS
08.2014 - 06.2015
- Maintained cash drawer
- Received and verified payments
- Balanced currency, cash and checks in a cash drawer at the end of the shift
- Ensure compliance with all internal controls and established policies and procedure
- Greeted customers as they came in
- Maintained cleanliness of my work station and kept up with my supplies
Sales Associate
Pier One
Flowood, MS
08.2016 - 08.2014
- Worked Customer Service
- Assisted customers in all areas
- Participated in ordering inventory for the company
- Completed merchandise floor sets according to visual standards and directives
- Operated cash registers, managing financial transactions, and balancing drawers
- Maintained stocking and shipping of merchandise
Education
High School Diploma -
LEESBURG HIGH SCHOOL
Leesburg, Georgia05-2013
Skills
- Money Handling: Advanced
- Relationship building
- Customer service
- Positive attitude
- Relationship building and management
- Account management
- Cross-selling products
- Decision-making
- Multitasking Abilities
- Leadership skills
- Multitasking
- Team collaboration
- Team building
- Self motivation
- Goal setting
Timeline
Personal Banker
Renasant Bank
11.2021 - 09.2026
Teller
Bank Plus
05.2021 - 11.2021
License/ Registration Agent
Mississippi Dept. of Wildlife, Fisheries, and Parks
10.2019 - 07.2021
BDC Manager
Fowler Buick GMC
08.2016 - 06.2019
Sales Associate
Pier One
08.2016 - 08.2014
BDC Service Rep
Phil Moore Buick GMC
08.2015 - 07.2016
Teller
Regions Bank
08.2014 - 06.2015
High School Diploma -
LEESBURG HIGH SCHOOL