KIMBERLY BRAWLEY
Foley,MO
Summary
Senior leadership professional prepared to drive team success and operational efficiency. Proven ability to foster collaboration, adapt to changing needs, and ensure reliability in high-pressure environments. Skilled in strategic planning, team management, and performance optimization. Valued for integrity, strong communication, and results-driven mindset.
Overview
11
11
years of professional experience
Work History
Senior Team Lead
Endurance
10.2021 - Current
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed and implemented training programs to improve team performance and efficiency.
- Oversaw project management initiatives to ensure timely delivery of services and solutions.
- Analyzed performance metrics to identify areas for improvement and optimize processes.
- Facilitated regular team meetings to encourage collaboration and align on strategic objectives.
- Established key performance indicators to monitor success and drive accountability across teams.
- Reviewed and completed all employees payroll to ensure they were correct for the end of the pay period.
- Issued disciplinary actions when needed for conduct or attendance.
- Completed terminations for employees and did all back end paper work that came with this.
Teller / New Accounts
Peoples Bank & Trust
Winfield, Missouri
08.2015 - 03.2021
- Always had to make sure I used good customer service skills and remained calm in tough situations.
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Updated customer accounts with new balance, payment, and transfer information.
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.
- Handled diverse customer needs to develop and retain loyal relationships.
- Followed company and regulatory policies to protect customer and bank assets.
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Sorted and filed transaction documentation to maintain complete records.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
Education
High School Diploma -
Winfield
Winfield, Lincoln05-2011
Skills
- Attention to detail
- Have great customer service skills
- Constantly willing to learn new things
- People management
- Customer service management
- Coaching and mentoring
- Problem-solving
- Teamwork and collaboration
- Team motivation
- Verbal and written communication
- Team building
- Work Planning and Prioritization
- Daily workflow improvement
- Overseeing daily activities
- Leading team meetings
- Team supervision
- Complex Problem-solving
Timeline
Senior Team Lead
Endurance
10.2021 - Current
Teller / New Accounts
Peoples Bank & Trust
08.2015 - 03.2021
High School Diploma -
Winfield