Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Buckner

Muskegon, MI,MI

Summary

Dynamic Sandwich Artist with proven expertise at GNS Subway, recognized for enhancing customer satisfaction through exceptional service and efficient sandwich preparation. Skilled in cash handling and effective multitasking, I consistently met sales targets while fostering a collaborative team environment. Committed to maintaining high food safety standards and delivering quality products.

Overview

21
21
years of professional experience

Work History

Sandwich Artist

GNS Subway
Grand Haven, MI
07.2018 - Current
  • Prepared sandwiches according to customer specifications and company standards.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in inventory management by restocking supplies as needed.
  • Delivered excellent customer service by addressing inquiries and resolving issues.
  • Operated point-of-sale system accurately for transactions and order processing.
  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Followed food safety guidelines to ensure quality and compliance standards were met.
  • Adapted quickly to changing menu items and promotions, enhancing customer experience.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Trained new employees in sandwich preparation and customer service excellence, raising team performance.
  • Customized orders to accommodate special requests, enhancing customer loyalty.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
  • Optimized food storage procedures, minimizing waste and reducing costs.
  • Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
  • Engaged with customers to gather feedback, using insights to refine service and offerings.
  • Conducted regular quality checks for ingredients, maintaining high standard of products offered.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Managed inventory levels, ensuring fresh ingredients were always available for menu items.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Cashier

Speedway
2797 Henry St
06.2005 - 06.2018

I ran the cash register. I cleaned and organized the store. I took care of the delivery truck when it came. I was a closer and did all the tasks that were required. I cleaned the dishes. I prepared the food we sold. I would restock the aisles, and fill the pop cooler, and beer cave. I handled customer complaints to the best of my ability. I would clean the grill, ovens, and do dishes. I would also help people with propane purchases, and exchanges. I would go out and clean the parking lot, and clean the gas pumps. I would put up displays outside and inside.

Education

High School Diploma -

Muskegon Senior High
Muskegon, MI

Skills

Dependable and cooperative Team player Ready to learn Good worker

Teamwork and collaboration

Problem-solving

Time management

Cleaning and organization

Reliability and punctuality

Food preparation

Cash handling proficiency

Effective multi-tasking

Multitasking and prioritizing

Cash handling

Customer satisfaction focus

Attention to detail

Dependable and honest

Cleaning and sanitizing

Cleanliness and hygiene

Patience and empathy

Efficient work pace

Cleaning and sanitization

Money handling

Equipment cleaning

Menu memorization

Guest service

Taking and preparing orders

Task prioritization

Sandwich preparation

Phone and online order processing

Food service standards

Order accuracy

POS system operation

Professionalism and courtesy

Heavy lifting

Safe food handling

Order management

Product upselling

POS system use

Continuous learning mindset

Health and safety compliance

POS systems

Store opening and closing

Sandwich preparation expertise

Food safety

Inventory counts

Product stocking and rotation

Concise time-management

Task delegation

Food preparation standards

Equipment operation

Staff training

Performance improvement

POS system expertise

Payment processing

Flexible schedule

Meal preparation

Food storage practices

Station setup

Knife handling skills

Portion control

Menu recommendations

Quality control

Cross-training experience

Food presentation techniques

Willingness to learn

Creative problem solving

Ingredient stocking

Sandwich artistry

Food allergy awareness

Superior communication skills

Food handling and sanitization

Workstation organization

High level of integrity

Hospitality and accommodation

Team player

Multitasking and organization

Cleaning

Adaptability and flexibility

Order taking

Collaboration and teamwork

Cleaning and sanitation

Training and motivation

Basic math

Customer relations

Supply restocking

Dependable and cooperative

Timeline

Sandwich Artist

GNS Subway
07.2018 - Current

Cashier

Speedway
06.2005 - 06.2018

High School Diploma -

Muskegon Senior High
Kimberly Buckner