Summary
Work History
Education
Skills
Timeline
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Marco Carranza

Clarksville ,TN

Summary

Dynamic and results-oriented professional with a proven track record at Chick-fil-A for enhancing team productivity and customer satisfaction. Excelled in roles requiring exceptional customer service, teamwork, and problem-solving skills. Demonstrated leadership by mentoring staff and improving operational efficiency. Committed to continuous learning and innovation, achieving significant improvements in team performance and guest service.

Work History

Sandwich Artist

SUBWAY®Restaurants
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.

Warehouse Team Member

Gap Factory
  • Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
  • Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Assisted with the implementation of new software systems for better inventory management and order processing capabilities.

Team Leader

Chick-fil-A
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Education

Beech High School
Hendersonville, TN
12.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Cleaning and organization
  • Reliability and punctuality
  • Cash handling proficiency
  • Effective multi-tasking
  • Multitasking and prioritizing
  • Customer satisfaction focus
  • Attention to detail
  • Dependable and honest
  • Patience and empathy
  • Guest service
  • Task prioritization
  • Phone and online order processing
  • Professionalism and courtesy
  • Creativity and innovation
  • Continuous learning mindset
  • Store opening and closing
  • Interpersonal communication
  • Concise time-management
  • Staff training
  • Performance improvement
  • Flexible schedule
  • Willingness to learn
  • Creative problem solving
  • Salesmanship
  • Hospitality and accommodation
  • Superior communication skills
  • Team player
  • Collaboration and teamwork
  • Team leadership
  • Training and motivation
  • Customer relations
  • Dependable and cooperative

Timeline

Sandwich Artist

SUBWAY®Restaurants

Warehouse Team Member

Gap Factory

Team Leader

Chick-fil-A

Beech High School

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Marco Carranza