KIMBERLY CALDWELL
West Des Moines,Iowa
Summary
Detail-oriented professional in accounts payable and customer service, skilled in resolving billing discrepancies and enhancing client relationships through effective communication. Expertise in bank reconciliation and data management supports efficient operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Dispatcher
Canteen Services
Grimes, Iowa
11.2024 - Current
- Received and dispatched calls for emergency services efficiently.
- Identified caller locations and needs to ensure timely assistance.
- Monitored dispatch board, adjusting call priorities based on needs.
- Assigned drivers to optimal routes, enhancing response times to customer needs.
- Managed high call volume, ensuring accurate data entry for effective dispatch operations.
- Resolved customer inquiries related to delivery status and service issues.
- Coordinated repairs, restoring service and maintaining schedules to minimize downtime.
- Performed administrative tasks including filing, updating databases, and preparing management documents.
Accounting Clerk
Robert Half Inc
West Des Moines, Iowa
05.2023 - 05.2024
- Reconciled bank statements, ensuring accuracy of funds and identifying discrepancies.
- Processed invoices, payments, and statements promptly, contributing to smooth financial operations.
- Completed four temporary positions, gaining diverse experience in accounting across multiple organizations.
Accounts Payable Clerk
Titan Tire
Des Moines, Iowa
12.2021 - 04.2023
- Received, processed, verified, and reconciled invoices, ensuring timely payments and expense control.
- Processed incoming invoices to promptly identify and resolve discrepancies between payment requests and established terms.
- Executed payments across multiple systems and payment methods, ensuring accurate and timely disbursements.
General Office Clerk
Robert Half
Des Moines, Iowa
09.2021 - 12.2021
- I worked two temporary jobs from September 7, 2021 to December 3, 2021 Banker's Trust and Hy-Vee
- Managed petty cash and reconciled expense reports to maintain accurate financial records.
- Entered large volumes of data, ensuring adherence to accuracy standards.
Revenue Cycle Coordinator
Diabetic Equipment and Supply
Grimes, Iowa
10.2020 - 09.2021
- Ensured compliance with laws, regulations, and payer requirements for medical billing and collections, minimizing risk of non-compliance.
- Coordinated with third-party payers on reimbursement policies, procedures, and contract negotiations to optimize reimbursement outcomes.
- Resolved customer complaints swiftly and thoroughly, enhancing customer loyalty and satisfaction.
Administrative Assistant Temp Job
Triplett Office Essentials
Urbandale, Iowa
06.2019 - 12.2019
- Developed and maintained spreadsheets using advanced Excel functions to generate accurate reports and lists.
Credit Specialist 1
Briggs Medical Supply
West Des Moines, Iowa
03.2017 - 10.2018
- Developed strong relationships with clients through regular communication and excellent customer service.
- Recorded incoming payments and updated customer accounts accordingly.
- Operated scanner to digitize documents for daily processing. to prepare daily bank deposits and posted transaction in correct customer order.
Payroll Specialist
HCR Manor Care
West Des Moines, Iowa
07.2014 - 11.2016
- Reconciled employee timesheets to verify hours worked and ensure payroll accuracy.
- Updated employee information in payroll system for changes like promotions or terminations to maintain up-to-date records.
- Corrected errors in timekeeping systems to ensure accurate payroll processing.
Collections Agent
Fleur Heights Care Center
Des Moines, Iowa
04.2012 - 07.2014
- Resolved client billing issues through direct payment collection and payment plan establishment, improving recovery rates.
- Researched debtor assets to identify recovery sources, enhancing collections strategy.
- Provided management with insights on front-line collection trends related to recurrent account delinquency, informing decision-making.
Education
Accounting
AIB
Des MoinesAccounting Core Classes
Simpson
Des Moines, IAVarious Classes - Accounting
DMACC
Des MoinesDes Moines
Skills
- 10-key data entry
- Excel proficiency
- Word processing
- Database management
- Data processing and entry
- Invoice management
- Bank reconciliation
- Accounts payable and receivable
- Customer relationship management
- Payment processing
- Record keeping
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Debt collection strategies
- Account evaluation and analysis
- Payroll processing
- File management
- Month-end closing procedures
- Clerical support tasks
- Research practices
- Confidentiality standards
- Document scanning techniques
- GAAP compliance knowledge
Accomplishments
Won $300 in contest to help make job more efficient. I streamlined deposit process by incorporating a daily worksheet to help minimize paper and processes. Implemented throughout the company.
Timeline
Dispatcher
Canteen Services
11.2024 - Current
Accounting Clerk
Robert Half Inc
05.2023 - 05.2024
Accounts Payable Clerk
Titan Tire
12.2021 - 04.2023
General Office Clerk
Robert Half
09.2021 - 12.2021
Revenue Cycle Coordinator
Diabetic Equipment and Supply
10.2020 - 09.2021
Administrative Assistant Temp Job
Triplett Office Essentials
06.2019 - 12.2019
Credit Specialist 1
Briggs Medical Supply
03.2017 - 10.2018
Payroll Specialist
HCR Manor Care
07.2014 - 11.2016
Collections Agent
Fleur Heights Care Center
04.2012 - 07.2014
Accounting
AIB
Accounting Core Classes
Simpson
Various Classes - Accounting
DMACC