KIMBERLY CAMPOS
Phoenix,AZ
Summary
Customer focused banking professional with over 3 years of experience delivering personalized financial solutions, building trusted client relationships, and guiding customers through digital banking services. Recognized for creating positive client experiences through consultative conversations, problem solving, and attention to detail. Passionate about delivering exceptional service in fast paced environments and eager to bring those skills into my career role.
Overview
12
12
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Phoenix, AZ
06.2023 - Current
- Delivered personalized banking solutions by assisting customers with account servicing, digital enrollment, fraud concerns, and financial product education while maintaining high satisfaction
- Handled cash transactions accurately and efficiently while maintaining compliance with operational, security, and regulatory standards
- Partnered with bankers, branch leadership, and cross-functional teams to resolve client issues and deliver seamless customer experiences
- Identified customer financial needs through consultative conversations and recommended appropriate banking products and digital solutions
- Increased customer confidence and adoption of mobile and online banking platforms through personalized education
Delivery Driver
Amazon FLEX
Phoenix, AZ
10.2020 - 05.2023
- Managed delivery routes independently while maintaining accuracy, efficiency, and customer satisfaction in a fast paced environment.
Assistant Manager
Yc's Mongolian Grill
Scottsdale, AZ
06.2014 - 10.2020
- Supervised daily restaurant operations and supported staff to maintain service standards and customer satisfaction.
- Assisted with employee training, onboarding, and performance coaching.
- Helped implement operational improvements and menu updates that enhanced customer experience.
- Attended monthly sales meetings and reported pertinent information to employees.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
Education
High School Diploma -
Tempe High School
Tempe, AZ05.2015
Communications
Mesa Community College
Mesa, AZSkills
- Ability to educate and connect customers to digital banking and technology solutions
- Strong communication and client relationship building skills
- Customer focused problem solving
- Account opening & maintenance
Timeline
Associate Banker
JPMorgan Chase
06.2023 - Current
Delivery Driver
Amazon FLEX
10.2020 - 05.2023
Assistant Manager
Yc's Mongolian Grill
06.2014 - 10.2020
High School Diploma -
Tempe High School
Communications
Mesa Community College