Francine Ndayikunda
Sioux Falls,SD
Overview
9
9
years of professional experience
Work History
Personal Banker Representative
One American Bank
Sioux Falls, SD
03.2023 - 01.2026
- Act as a financial advisor by educating customers about financial strategies
- Open new accounts for customers
- Managed loan servicing payments
- Work in online chat to make banking more convenient and easier for customers
- Advise customers on bank services and products for their needs
- Actively trains new employees
- Cash Checks
- Resolving disputes, debit and credit issues, and other account issues
- Cash handling experience
Teller II- Promoted To Relationship Banker
Central Bank
Sioux Falls, SD
05.2021 - 03.2023
- Open accounts for customers
- Train with a Personal Banker to gain knowledge of the roles of a banker
- Run Teller Station individually when necessary
- Order a supply of cash to meet daily needs
- Run the Marquee to promote and encourage public awareness
- Receives and counts daily inventories of cash and drafts.
- Accepting Mobile Deposits and physical checks after verifying signatures/endorsements are correct, written, and numerical amounts agree, and accounts have sufficient funds
- Monitor bank vaults and ATMs to ensure cash balances are correct.
- Identify transaction mistakes when debits and credits do not balance
Customer Service Specialist
Wells Fargo
Sioux Falls, SD
06.2019 - 05.2021
- Advises customers in financial decisions
- Drafts informative documents regarding available bank services to distribute to inquiring customers
- Educates customers on how to navigate their online banking
- Educates customers in opening and closing accounts
Customer Service Manager
Walmart
Sioux Falls, SD
08.2016 - 04.2019
- Worked 40 hours a week, full time student while maintaining a high GPA
- Build satisfied customer relationships
- Enter customer information into computer system for easy reference
- Answer phones in a professional
Education
Associates of Applied Science Degree - Business Administration
Southeast Technical Institute
High School Diploma - undefined
Roosevelt High School
Skills
- Have worked 5 years in the banking industry
- Able to uncover benefits based off customer’s needs
- Able to market financial products
- Train new employees Successfully
- Speaks four different languages
- Ability to influence, educate, and connect customers to technology
- Participates in meetings and shares ideas for how to provide the best customer experience
- Works well under pressure
Timeline
Personal Banker Representative
One American Bank
03.2023 - 01.2026
Teller II- Promoted To Relationship Banker
Central Bank
05.2021 - 03.2023
Customer Service Specialist
Wells Fargo
06.2019 - 05.2021
Customer Service Manager
Walmart
08.2016 - 04.2019
High School Diploma - undefined
Roosevelt High School
Associates of Applied Science Degree - Business Administration
Southeast Technical Institute