Kimberly Canela
Odessa,TX
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress Trainee
Mi Piaci
Odessa, TX
03.2021 - Current
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Adhered to health regulations concerning food storage and sanitation practices.
- Assisted with food preparation tasks as requested by the head chef.
- Completed assigned tasks within designated timeframes.
- Learned to properly handle cash transactions and process credit card payments.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Provided excellent customer service during meal times.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Checked that all orders were accurate before delivering to customers.
- Utilized point-of-sale system to process payments from customers.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Greeted customers and provided menus.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Followed safety protocols when handling hot plates or sharp objects.
- Maintained a professional attitude while working in a fast-paced environment.
- Informed customers of daily specials and menu changes.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Responded to ad hoc cleaning duties at end of shift.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Team Member
Chick-Chick-Fill-A-A
Odessa, TX
03.2023 - 04.2024
- Participated in training sessions for new employees when needed.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in team meetings to discuss strategies for improvement.
- Worked hard to learn required tasks quickly to maximize performance.
Host Trainer
Red Oak Kitchen
Odessa, TX
03.2022 - 07.2023
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Encouraged a positive work environment among all members of the hosting team.
- Analyzed customer feedback surveys in order to determine areas where further training may be necessary for hosts.
- Identified opportunities for process improvements within the hosting department and communicated those ideas effectively with management staff.
- Ensured that all safety regulations were followed at all times while on duty.
- Worked closely with management team to develop strategies for improving customer satisfaction levels.
Sales Associate
Cavender's Boot City
Odessa, TX
07.2021 - 02.2022
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Received and displayed product shipments on store retail shelves upon delivery.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier
Whatta Burger Drive In
Odessa, TX
05.2021 - 02.2022
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Permian High School
Odessa, TX05-2023
Phlebotomy
George H W Bush New Tech Odessa
Odessa, TX05-2023
Some College (No Degree) - Business Administration And Management
Odessa College
Odessa, TXSkills
- Service prioritization
- Menu knowledge
- Food Running
- Beverage Preparation
- Food Delivery
- Order Taking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- GYM (weight lifting)
- Reading (Journaling)
- Babysitting
- Dog Walking
- Baking
Accomplishments
A honor roll Student
Rewarded Most improved in phlebotomy
Certification
Phlebotomy Certification
Timeline
Team Member
Chick-Chick-Fill-A-A
03.2023 - 04.2024
Host Trainer
Red Oak Kitchen
03.2022 - 07.2023
Sales Associate
Cavender's Boot City
07.2021 - 02.2022
Cashier
Whatta Burger Drive In
05.2021 - 02.2022
Waitress Trainee
Mi Piaci
03.2021 - Current
High School Diploma -
Permian High School
Phlebotomy
George H W Bush New Tech Odessa
Some College (No Degree) - Business Administration And Management
Odessa College