Kimberly Carter
Christiansburg,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble
Christiansburg, VA
09.2024 - Current
- Scanned documents into electronic medical records system.
- Managed incoming faxes related to patient registration processes.
- Responded to patient inquiries regarding billing or financial matters.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Provided assistance to internal departments when needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Actively participated in team meetings and training sessions.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Assisted with preparing daily cash reports for accounting department.
- Greeted patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
Patient Access Associate
Carilion New River Valley Medical Center
Christiansburg, VA
07.2017 - 09.2024
- Assisted with registration of new patients and updating existing patient records.
- Resolved any issues that arose during registration process in a timely manner.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Processed payments for services rendered including co-pays and deductibles.
- Greeted patients and visitors in a friendly, professional manner.
- Maintained confidentiality of all medical records according to HIPAA regulations.
- Attended departmental meetings regularly to stay updated on policy changes.
- Verified patient information through insurance eligibility checks.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Education
High School Diploma -
CHRISITIANSBURG HIGH SCHOOL
Christiansburg, VA06-2002
General Studies
New River Community College
Dublin, VASome College (No Degree) - MEDICAL ASSITIANT
National College
Salem, VASkills
- Electronic medical records
- Patient registration
- Insurance verification
- Data entry accuracy
- Problem solving
- Time management
- Active listening
- Microsoft Word
- Troubleshooting
- Organizational skills
- Critical thinking
Certification
- CRCR (Certified Revenue Cycle Representative) certification
Timeline
Patient Access Representative
Ensemble
09.2024 - Current
Patient Access Associate
Carilion New River Valley Medical Center
07.2017 - 09.2024
High School Diploma -
CHRISITIANSBURG HIGH SCHOOL
General Studies
New River Community College
Some College (No Degree) - MEDICAL ASSITIANT
National College