Kimberly Carter
Evansville,IN
Summary
Medical office leader with a background in patient care, front-desk operations, and staff coordination. Brings hands-on experience managing schedules, resolving patient concerns, supporting billing tasks, and maintaining accurate records across Athena, Epic, and eClinicalWorks.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Office Manager
Deaconess Clinic
Evansville, IN
11.2023 - 10.2026
- Managed front office operations for Deaconess Clinic patient flow and staff support.
- Coordinated staff schedules, timekeeping, and daily office coverage.
- Supervised staff members, organized schedules and delegated tasks.
- Trained front desk staff on clinic procedures and office standards.
- Resolved patient concerns and directed calls with professional service.
- Supported billing, claims, and daily administrative tasks for clinic operations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Certified Medical Assistant
Deaconess Clinic
Evansville, IN
10.2020 - 11.2023
- Collected and documented patient vital signs, height, and weight measurements to ensure accurate assessments.
- Collaborated with healthcare professionals to coordinate comprehensive patient care, enhancing overall treatment outcomes.
- Prepared medication doses accurately using medication administration records provided by healthcare providers.
- Recorded patient visits and treatments accurately in medical files.
- Provided kind, respectful support to patients and families, maintained positive attitude, and built long-term professional relationships.
CMA
ProCare HealthSpot
Evansville, IN
07.2019 - 10.2020
- Trained new hires on CMA responsibilities to enhance onboarding experience
- Took patient vital signs, height and weight measurements
- Monitored medication inventory for accuracy and routinely documented levels to ensure security and control
- Upheld infection control and prevention policies across different patient-facing area
- Collaborated with employers to secure biometric results for employee insurance purposes
CMA
St Vincent OB/GYN
Evansville, IN
09.2017 - 07.2019
- Trained new hires on essential CMA responsibilities, enhancing their integration into the team
- Maintained accurate records of patient visits and treatment plans
- Supported phone nurses in patient triage, ensuring efficient communication and care
- Took patient vital signs, height and weight measurements
- Cultivated long-term professional relationships with patients and families through kind interaction and positive, outgoing attitude
Inventory Coordinator
Tri-State Community Clinics
Evansville, IN
06.2015 - 08.2017
- Procured necessary supplies to maintain optimal stock levels in line with projections and current inventory levels
- Ordered and delivered supplies and medications to 15 locations, maintaining adequate inventory levels
- Developed and implemented strategies to organize stocks and minimize excess inventory
- Collaborated with local school district to ensure timely physicals for employees
- Trained new hires to help them learn their new CMA role
- Coordinated with other healthcare professionals to provide patients with comprehensive care
CMA
Advanced Pain Care Clinic
Evansville, IN
06.2014 - 06.2015
- Obtained patient vital signs in a clinical setting to monitor health status, height and weight measurements
- Built long-term professional relationships with patients and families through kind interactions and a positive, outgoing attitude
- Trained new hires on CMA responsibilities, facilitating their transition into the role
- Prepared medication doses accurately by following MAR written by healthcare providers
- Maintained accurate records of patient visits and treatments in patient medical files
- Assisted physicians in office procedures by operating C-Arm and providing necessary tools and medications, ensuring smooth workflow
CMA
St Mary's Medical Center
Evansville, IN
12.2012 - 06.2014
- Took patient vital signs, height and weight measurements
- Built long-term professional relationships with patients and families through kind interactions and a positive, outgoing attitude
- Trained new hires on CMA responsibilities, facilitating their transition into the role
- Maintained accurate records of patient visits and treatment plans
- Supported phone nurses in patient triage, ensuring efficient and effective patient care
Customer Data Specialist
Springleaf Financial Services (A.K.A. One Main Financial)
Evansville, IN
10.2002 - 06.2012
- Entered numerical data into database with speed and accuracy
- Followed established procedures to enter and process data correctly
- Actively listened to customers, addressed concerns promptly, and escalated critical issues to supervisor for resolution
- Took ownership of customer issues and ensured thorough follow-through to resolution
- Trained and mentored associates on effective strategies and customer service techniques to enhance overall team performance
Education
Masters - Healthcare Admin
Western Governor's University
03-2024
Bachelors - Healthcare Management
Western Governor's University
09-2020
AAS - Medical Assisting
Ivy Tech Community College
12-2012
Skills
- EHR proficiency
- Office operations support
- Record management
- Patient assessment
- Quality care
- Privacy compliance
- BLS/AED
- Microsoft Office expertise
- Training development
- 10 years healthcare
- Compassionate care
- History documentation
Personal Information
Title: CMA (AAMA) - Bachelor's in Healthcare Management
VOLUNTEER WORK
Mt Pleasant Upward Soccer, LEAGUE COORDINATOR, 2018, Present, Organized local soccer league, Recruited volunteers to coach and referee, Worked with local business to acquire location for evaluations, Organized teams while working with parents and coaches schedules, Created game schedules, Organized ended of the season celebration
Certification
- Certified Medical Assistant
Timeline
Office Manager
Deaconess Clinic
11.2023 - 10.2026
Certified Medical Assistant
Deaconess Clinic
10.2020 - 11.2023
CMA
ProCare HealthSpot
07.2019 - 10.2020
CMA
St Vincent OB/GYN
09.2017 - 07.2019
Inventory Coordinator
Tri-State Community Clinics
06.2015 - 08.2017
CMA
Advanced Pain Care Clinic
06.2014 - 06.2015
CMA
St Mary's Medical Center
12.2012 - 06.2014
Customer Data Specialist
Springleaf Financial Services (A.K.A. One Main Financial)
10.2002 - 06.2012
Masters - Healthcare Admin
Western Governor's University
Bachelors - Healthcare Management
Western Governor's University
AAS - Medical Assisting
Ivy Tech Community College