Job Search Status
Open to workDesired start date: Flexible
Open To Work
Kimberly Casey
Woodridge,IL
Work Preference
Summary
Dynamic professional with a proven track record at CertaPro Painters of Aurora-Oswego-Yorkville and DRF Trusted Property Solutions, excelling in client relationship building and workload management. Adept at crafting compelling proposals and mentoring team members, I enhance client satisfaction through tailored solutions and effective communication. Committed to optimizing resources while ensuring safety compliance and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Office/Production Associate
CertaPro Painters of Aurora-Oswego-Yorkville
Aurora, IL
09.2025 - 03.2026
- Collaborated with team members to streamline workflow and enhance production efficiency.
- Conducted quality inspections on completed work to uphold company standards and client satisfaction.
- Developed training materials for new hires, fostering a supportive onboarding experience.
- Implemented scheduling systems to optimize resource allocation across departments.
- Analyzed office procedures to identify areas for improvement, driving strategic enhancements in operations.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization..
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Effectively managed vendor relations, resulting in timely deliveries and a reduction in supply chain issues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
Independent Contractor
Uber Eats
Oak Brook, IL
12.2021 - 12.2024
- Delivered timely food orders to customers, ensuring high satisfaction and adherence to safety protocols.
Water Solutions Advisor
DRF Trusted Property Solutions
Plainfield
04.2019 - 04.2021
- Navigated challenging client situations with diplomacy and professionalism, preserving long-term business relationships.
- Assisted clients by creating compelling proposals that effectively showcased the value of our solutions.
- Mentored junior team members, contributing to their professional growth and overall team success.
- Provided ongoing support to clients post-implementation, ensuring their continued success with our solutions.
- Developed strong relationships with key stakeholders and contractors, fostering collaboration and trust between clients and the team.
- Presented complex information in an accessible manner through engaging presentations and effective communication strategies.
- Enhanced client satisfaction by providing tailored solutions based on their unique requirements.
- Optimized resource allocation across projects, maximizing productivity without sacrificing quality.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about their needs.
- Personally exceeded $1 million in sales in 2020. Received certificate for "Million Dollar Club"
Server Trainer
Biaggi's Ristorante Italiano
Naperville, IL
11.2016 - 06.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Server Trainer
Cracker Barrell Old Country Store
Romeoville, IL
11.2013 - 12.2016
- Trained and mentored new servers on menu knowledge and service standards.
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
Additional Information
Personal Reference
Emily Sault
630.209.4915
Professional Reference
Jesse Rodriguez
630.608.7306
(Additional available upon request)
Timeline
Office/Production Associate
CertaPro Painters of Aurora-Oswego-Yorkville
09.2025 - 03.2026
Independent Contractor
Uber Eats
12.2021 - 12.2024
Water Solutions Advisor
DRF Trusted Property Solutions
04.2019 - 04.2021
Server Trainer
Biaggi's Ristorante Italiano
11.2016 - 06.2019
Server Trainer
Cracker Barrell Old Country Store
11.2013 - 12.2016