Kimberly Cathey
Columbia,TN
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
20
20
years of professional experience
Work History
Customer Service Coordinator
Verizon
Murfreesboro, TN
05.2004 - 11.2023
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Monitored customer service calls and provided feedback on performance.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
Education
Some College (No Degree) -
Columbia State Community College
Columbia, TNSkills
- Customer Service Excellence
- Documentation Abilities
- Returns Policy Familiarity
- CRM Software
- One Call Resolution
- Handling Escalations
- Customer Relations
- Training Programs
- MS Office
- Customer Retention
References
References available upon request.
Timeline
Customer Service Coordinator
Verizon
05.2004 - 11.2023
Some College (No Degree) -
Columbia State Community College
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