Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY CAULEY

Dickinson,TX

Summary

Dynamic leader with a proven track record at Buddy's Home Furnishings, excelling in operational excellence and team empowerment. Skilled in financial forecasting and P&L management, I drive business development and enhance customer satisfaction through strategic initiatives. Committed to fostering a high-performance culture while ensuring compliance and efficiency in all operations.

Overview

15
15
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
Dickinson, TX
12.2024 - Current
  • Supervised daily operations for assigned departments
  • Executed merchandise presentation strategies that improved customer engagement and sales.
  • Implemented recovery standards to optimize product organization and maintain store appearance.
  • Maintained store cleanliness to meet standards.
  • Managed scheduling and task delegation to ensure efficient operations and team accountability.
  • Assisted customers with questions, product location, and issue resolution while modeling a friendly, professional service.
  • Ensure accurate cash handling by supporting front-end operations. Register coverage and adherence to company procedures.

Personal Assistant

Southwest Dermatology
Port Arthur, TX
10.2023 - 11.2024
  • Coordinated daily clinic operations, enhancing scheduling, patient flow, and dermatologist's calendar management for an organized workday.
  • Handled billing support tasks by verifying patient information, processing payments, and maintaining accurate documentation.
  • Managed front office operations, including phone and email communication, filing, and maintaining accurate patient records to support clinic efficiency.
  • Supervised office workflow, delegated tasks, and ensured adherence to clinic policies, HIPAA regulations, and patient-privacy standards.

General Manager

Buddy's Home Furnishings
Pasadena, TX
10.2019 - 10.2023
  • Led, trained, and motivated team members to meet performance goals, improve customer satisfaction, and maintain efficient store operations.
  • Directed all daily store operations, ensuring compliance with company policies, rental agreements, and financial procedures.
  • Provided exceptional customer service by assisting customers with rental applications, product selections, account inquiries, and payment arrangements, enhancing customer satisfaction.
  • Oversaw inventory management, including ordering, tracking, staging, and maintaining showroom presentation.
  • Coordinated delivery schedules, supervised product pickups and returns, and ensured timely, high-quality service.
  • Executed local marketing strategies to increase store visibility and attract new customers.
  • Addressed customer concerns with empathy and professionalism, fostering long-term customer loyalty.
  • Conducted collections activities professionally, including customer outreach, payment reminders, and account follow-up to reduce delinquency.

Store Manager

Rent A Tire
Texas City, TX
08.2017 - 10.2019
  • Oversaw all daily store operations, ensuring compliance with company policies, rental agreements, and financial procedures.
  • Led, trained, and motivated team members to meet sales goals, improve customer satisfaction, and maintain efficient store performance.
  • Supervised inventory management, overseeing ordering, tracking, staging, and coordinating installation schedules for operational efficiency.
  • Coordinated delivery and installation schedules, supervised product pickups/returns, and ensured timely, high-quality service.
  • Delivered excellent customer service by assisting customers with tire selections, rental applications, account inquiries, and payment arrangements.
  • Managed customer accounts, reviewed contracts for accuracy, and maintained detailed, confidential records.
  • Resolved customer concerns with empathy and professionalism, strengthening long-term customer relationships.
  • Implemented local marketing strategies, enhancing store visibility and attracting more customers.

Store Manager

Rent A Tire
Baytown, TX
06.2011 - 08.2017
  • Managed all daily store operations, ensuring compliance with company policies, rental agreements, and financial procedures.
  • Led, trained, and coached team members to achieve sales goals, enhance customer satisfaction, and optimize store performance.
  • Delivered exceptional customer service by assisting customers with product selections, rental applications, account inquiries, and payment arrangements.
  • Resolved customer concerns with empathy and professionalism, strengthening long-term customer relationships.
  • Supervised inventory management processes, including ordering, tracking, staging, and showroom presentation.
  • Coordinated delivery schedules, supervised product pickups and returns, and ensured timely, high-quality service.
  • Oversaw customer accounts, reviewed contracts for accuracy, and maintained detailed, confidential records.
  • Implemented local marketing strategies that increased store visibility and attracted more customers.

Education

Bachelor of Science - Business Administration And Management

University of California, Dominiquez Hills
Carson, CA
05-1989

Bachelor of Science - Business Administration And Management

University of California, Dominquez Hills
Carson
05-1989

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Skills

  • Strategic leadership
  • Operational excellence
  • Team empowerment
  • Financial forecasting
  • P&L management
  • Business development
  • Change management

Timeline

Area Supervisor

Ross Dress for Less
12.2024 - Current

Personal Assistant

Southwest Dermatology
10.2023 - 11.2024

General Manager

Buddy's Home Furnishings
10.2019 - 10.2023

Store Manager

Rent A Tire
08.2017 - 10.2019

Store Manager

Rent A Tire
06.2011 - 08.2017

Bachelor of Science - Business Administration And Management

University of California, Dominiquez Hills

Bachelor of Science - Business Administration And Management

University of California, Dominquez Hills
KIMBERLY CAULEY