KIMBERLY CAULEY
Dickinson,TX
Summary
Dynamic leader with a proven track record at Buddy's Home Furnishings, excelling in operational excellence and team empowerment. Skilled in financial forecasting and P&L management, I drive business development and enhance customer satisfaction through strategic initiatives. Committed to fostering a high-performance culture while ensuring compliance and efficiency in all operations.
Overview
15
15
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Dickinson, TX
12.2024 - Current
- Supervised daily operations for assigned departments
- Executed merchandise presentation strategies that improved customer engagement and sales.
- Implemented recovery standards to optimize product organization and maintain store appearance.
- Maintained store cleanliness to meet standards.
- Managed scheduling and task delegation to ensure efficient operations and team accountability.
- Assisted customers with questions, product location, and issue resolution while modeling a friendly, professional service.
- Ensure accurate cash handling by supporting front-end operations. Register coverage and adherence to company procedures.
Personal Assistant
Southwest Dermatology
Port Arthur, TX
10.2023 - 11.2024
- Coordinated daily clinic operations, enhancing scheduling, patient flow, and dermatologist's calendar management for an organized workday.
- Handled billing support tasks by verifying patient information, processing payments, and maintaining accurate documentation.
- Managed front office operations, including phone and email communication, filing, and maintaining accurate patient records to support clinic efficiency.
- Supervised office workflow, delegated tasks, and ensured adherence to clinic policies, HIPAA regulations, and patient-privacy standards.
General Manager
Buddy's Home Furnishings
Pasadena, TX
10.2019 - 10.2023
- Led, trained, and motivated team members to meet performance goals, improve customer satisfaction, and maintain efficient store operations.
- Directed all daily store operations, ensuring compliance with company policies, rental agreements, and financial procedures.
- Provided exceptional customer service by assisting customers with rental applications, product selections, account inquiries, and payment arrangements, enhancing customer satisfaction.
- Oversaw inventory management, including ordering, tracking, staging, and maintaining showroom presentation.
- Coordinated delivery schedules, supervised product pickups and returns, and ensured timely, high-quality service.
- Executed local marketing strategies to increase store visibility and attract new customers.
- Addressed customer concerns with empathy and professionalism, fostering long-term customer loyalty.
- Conducted collections activities professionally, including customer outreach, payment reminders, and account follow-up to reduce delinquency.
Store Manager
Rent A Tire
Texas City, TX
08.2017 - 10.2019
- Oversaw all daily store operations, ensuring compliance with company policies, rental agreements, and financial procedures.
- Led, trained, and motivated team members to meet sales goals, improve customer satisfaction, and maintain efficient store performance.
- Supervised inventory management, overseeing ordering, tracking, staging, and coordinating installation schedules for operational efficiency.
- Coordinated delivery and installation schedules, supervised product pickups/returns, and ensured timely, high-quality service.
- Delivered excellent customer service by assisting customers with tire selections, rental applications, account inquiries, and payment arrangements.
- Managed customer accounts, reviewed contracts for accuracy, and maintained detailed, confidential records.
- Resolved customer concerns with empathy and professionalism, strengthening long-term customer relationships.
- Implemented local marketing strategies, enhancing store visibility and attracting more customers.
Store Manager
Rent A Tire
Baytown, TX
06.2011 - 08.2017
- Managed all daily store operations, ensuring compliance with company policies, rental agreements, and financial procedures.
- Led, trained, and coached team members to achieve sales goals, enhance customer satisfaction, and optimize store performance.
- Delivered exceptional customer service by assisting customers with product selections, rental applications, account inquiries, and payment arrangements.
- Resolved customer concerns with empathy and professionalism, strengthening long-term customer relationships.
- Supervised inventory management processes, including ordering, tracking, staging, and showroom presentation.
- Coordinated delivery schedules, supervised product pickups and returns, and ensured timely, high-quality service.
- Oversaw customer accounts, reviewed contracts for accuracy, and maintained detailed, confidential records.
- Implemented local marketing strategies that increased store visibility and attracted more customers.
Education
Bachelor of Science - Business Administration And Management
University of California, Dominiquez Hills
Carson, CA05-1989
Bachelor of Science - Business Administration And Management
University of California, Dominquez Hills
Carson05-1989
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Skills
- Strategic leadership
- Operational excellence
- Team empowerment
- Financial forecasting
- P&L management
- Business development
- Change management
Timeline
Area Supervisor
Ross Dress for Less
12.2024 - Current
Personal Assistant
Southwest Dermatology
10.2023 - 11.2024
General Manager
Buddy's Home Furnishings
10.2019 - 10.2023
Store Manager
Rent A Tire
08.2017 - 10.2019
Store Manager
Rent A Tire
06.2011 - 08.2017
Bachelor of Science - Business Administration And Management
University of California, Dominiquez Hills
Bachelor of Science - Business Administration And Management
University of California, Dominquez Hills