Kimberly Cerna
Chipotle
Kansas City,KS
2
Languages
4
years of professional experience
Results-driven Service Manager with extensive experience in supervising operations and training team members. Known for effective problem-solving and time management, leading to improved workflows and elevated customer experiences.
Work History
Service Manager
4 Years 6 Months- Supervised daily operations to ensure quality service and adherence to company standards.
- Trained and mentored team members to enhance productivity and customer satisfaction.
• Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
- Developed and maintained positive relationships with customers to build rapport and trust.
Crew Member
3 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining safety and hygiene standards at all times.
- Collaborated with team members to optimize workflow and improve service speed during peak hours.
- Took orders, prepared meals, and collected payments.
Education
No Degree - Biology
High School Diploma
- Extracurricular Activities: Orchestra's principle
- 3.6 GPA
- Outstanding student award in orchestra
No Degree - Sterile Processing Technician
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Time management
Reliable and responsible
Great customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
AMC Theatres
11.2022 - 02.2023Read More
Service Manager
Chipotle
04.2022 - CurrentRead More
University of Kansas City-Missouri
No Degree from Biology
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Sumner Academy of Arts & Science
High School Diploma
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Kansas City Kansas Community College
No Degree from Sterile Processing Technician
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