Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kimberly Cervantes

Kimberly Cervantes

San Antonio,TX

Summary

When I got my very first job, I was very excited and ready for the opportunities that came with it. During my years working at McDonald's, I was a very motivated crew member ready to experience fast-paced environments while also maintaining high standards of cleanliness and organization. While with McDonald's, I was also promoted to floor manager. I have a strong background in customer service, teamwork, and problem-solving. Currently, I'm a Correctional Officer skilled in maintaining security and peace in high-stress environments. I'm also productive and efficient in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. I'm a very quick learner and would love the opportunity to experience new and different atmospheres.

Overview

19
19
years of professional experience

Work History

Correctional Officer

Texas Department Of Criminal Justice
Dilley, Texas
09.2014 - Current
  • Monitored inmate behavior to uphold safety and security within facility.
  • Conducted regular inspections of living areas and equipment for compliance with safety standards.
  • Enforced facility rules and regulations to maintain order among inmate population.
  • Prepared detailed reports documenting daily activities and incidents to ensure accountability.
  • Responded promptly to incidents and emergencies, adhering to established procedures.
  • Collaborated with staff to develop effective strategies for managing inmate populations.
  • Participated in training sessions to remain current on policies, procedures, and safety protocols.
  • Assisted in training new Correctional Officers on safety protocols and techniques for conflict resolution.

Teller

Speedy Cash
San Antonio , TX
08.2013 - 09.2014
  • Processed customer transactions with high efficiency and accuracy.
  • Managed cash handling, ensuring precise cash drawer operations.
  • Trained new tellers on operational procedures and customer service excellence.
  • Balanced cash drawers daily to maintain financial integrity.
  • Handled large volumes of currency swiftly, minimizing errors.
  • Established and nurtured client relationships through personalized interactions.
  • Provided training to employees on effective cash drawer management.

Crew Member/Floor Manager

McDonalds
San Antonio, Texas
06.2006 - 07.2013
  • Prepared and served food items according to company standards.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Operated cash register, efficiently handling customer transactions.
  • Assisted in training new crew members on procedures and policies.
  • Collaborated with team members to ensure timely service during peak hours.
  • Followed safety protocols for food handling and equipment usage.
  • Addressed customer inquiries with professionalism, resolving issues promptly.
  • Completed opening and closing tasks, including workstation setup and restocking supplies.

Education

High School Diploma -

Thomas Jefferson High School
San Antonio, TX
06-2008

Skills

  • Inmate management
  • Policy enforcement
  • Safety inspections
  • Incident response
  • Communication skills
  • Leadership
  • Work crew oversight
  • Cash handling
  • Time tracking
  • Employee scheduling
  • Customer service and support
  • Mentoring and coaching

Languages

Spanish
Professional

Timeline

Correctional Officer

Texas Department Of Criminal Justice
09.2014 - Current

Teller

Speedy Cash
08.2013 - 09.2014

Crew Member/Floor Manager

McDonalds
06.2006 - 07.2013

High School Diploma -

Thomas Jefferson High School
Kimberly Cervantes
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