Kimberly Chapman
Reynoldsburg,OH
Summary
Accomplished Customer Service Professional experienced in managing credit card account inquiries and processing disputes with accuracy. Delivered clear explanations of card terms and payment options while establishing effective payment plans that facilitated timely payments. Ensured compliance with consumer protection laws to promote a secure customer experience within call center operations.
Overview
9
9
years of professional experience
Work History
Credit Card Specialist 1
Huntington National Bank
Columbus, Ohio
10.2025 - Current
- Handled credit card account inquiries for Huntington National Bank customers, ensuring prompt resolution and customer satisfaction.
- Processed disputes and verified account changes for accuracy, maintaining compliance with banking regulations.
- Clarified card terms, fees, and payment options to customers, enhancing their understanding and informed decision-making.
Senior Collections Representative
Discover Card
New Albany, Ohio
04.2022 - 08.2025
- Investigated customer financial situations to identify effective solutions and resolutions.
- Assisted customers in setting up payment plans to ensure timely payment.
- Ensured adherence to federal, state, and local consumer protection laws, safeguarding customer rights.
Traffic Coordinator
Gxo
Groveport, Ohio
03.2022 - 03.2023
- Ensured compliance with laws and regulations governing transport activities within assigned areas to mitigate risks.
- Organized distribution networks to align with customer needs and enhance service delivery.
- Sourced reliable third-party providers for additional transportation services.
Customer Service Representative
Weight Watchers
Grove City, Ohio
10.2017 - 01.2022
- Responded to customer inquiries, delivering accurate information about products and services to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed administrative tasks, including filing paperwork, updating databases, and generating reports to support operational efficiency.
Education
Groveport High School
Groveport, OHSkills
- Dispute Resolution
- Legal Procedures
- Customer Account Management
- Transaction Processing
- Task prioritization
- Call center management
- Scheduling
- Spreadsheets
- Typing proficiency
- Problem Resolution
- De-escalation
- Tactful and diplomatic
- Professional demeanor
Timeline
Credit Card Specialist 1
Huntington National Bank
10.2025 - Current
Senior Collections Representative
Discover Card
04.2022 - 08.2025
Traffic Coordinator
Gxo
03.2022 - 03.2023
Customer Service Representative
Weight Watchers
10.2017 - 01.2022
Groveport High School