Kimberly Chavez
Acworth,GA
Summary
Dynamic and organized professional with experience as a Medical Receptionist at Tri-county Pediatrics, adept at managing high call volumes and maintaining patient confidentiality. Bilingual in English and Spanish, I excel in verbal communication and problem-solving, ensuring a welcoming environment while efficiently coordinating patient care and scheduling.
Overview
6
6
years of professional experience
Work History
Receptionist
Town Center Nissan
Kennesaw, GA
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Medical Receptionist
Tri-county Pediatrics
Riverdale, GA
10.2023 - 11.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Processed medical insurance claims and payments.
Server
La Fiesta Mexican Restaurant
College Park, GA
04.2019 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
Currently in School For Medical Assistant - Medical Assistant
UEI College
Morrow, GAHigh School Diploma -
Tri-cities High School
East Point Skills
- Organization skills
- Bilingual in English and Spanish
- Time management
- Skills management
- Verbal and written communication
- Professional demeanor
- Typing speed
- Works well independently and collaboratively
- Critical Thinking
- Teamwork
- Problem solving
Timeline
Receptionist
Town Center Nissan
08.2024 - Current
Medical Receptionist
Tri-county Pediatrics
10.2023 - 11.2024
Server
La Fiesta Mexican Restaurant
04.2019 - 10.2023
Currently in School For Medical Assistant - Medical Assistant
UEI College
High School Diploma -
Tri-cities High School