Kimberly Cheek
Apopka,FL
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager Licensed
Eyeglass World
02.2023 - Current
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Licensed General Manager
Eyeglass World
06.2022 - Current
- Developed new store location from ground up by hiring and training efficient team.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Licensed Store Manager
For Eyes Optical
02.2022 - 06.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Recruit, train, develop, and retain a brand ready team
Assistant Practice Manager
The Eye Place
01.2015 - 02.2022
- Provided supervision and management to team of twenty-five associates and support personnel over two store locations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Hillsborough Community College
Tampa, Fl.undefined
University of Arkansas
Little Rock, Ar.2013
Skills
- Staff Development
- Schedule Management
- Key Performance Indicators (KPIs)
- Customer Service
- Verbal and Written Communication
- Priority Management
- Team Leadership
- Customer Experience Management
Certification
- Certified Optician
Timeline
Area Manager Licensed
Eyeglass World
02.2023 - Current
Licensed General Manager
Eyeglass World
06.2022 - Current
Licensed Store Manager
For Eyes Optical
02.2022 - 06.2022
Assistant Practice Manager
The Eye Place
01.2015 - 02.2022
Hillsborough Community College
undefined
University of Arkansas
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