Kimberly Chiarolla
Eatonville
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Assistant manager
Goodwill Of The Olympics And Rainier Region
Puyallup
06.2024 - Current
- Coach new employees on store policies and customer service standards.
- Execute financial reporting by tracking sales transactions and donations accurately.
- Oversee thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Address customer service inquiries and complaints in a timely manner.
- Enhance productivity and customer service levels by anticipating needs and delivering outstanding support.
Assistant Manager of Operations
Dollar Tree
Spanaway
11.2019 - 04.2024
- Coordinated daily operations to ensure seamless workflow and team collaboration.
- Trained staff on company policies and operational procedures for improved efficiency.
- Managed inventory levels and conducted regular stock audits to maintain accuracy.
- Implemented operational improvements to enhance customer service and store performance.
- Monitored compliance with safety standards and company regulations during operations.
- Facilitated communication between departments to streamline processes and resolve issues.
- Oversaw the execution of promotional displays to enhance customer engagement in-store.
- Engadged in problem solving when issues arose during production or delivery cycles.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
Housekeeper
THERESA ENOS
05.2009 - 05.2017
- Maintained cleanliness and organization in residential spaces for client satisfaction.
- Utilized effective cleaning techniques for various surfaces and materials.
- Managed laundry services including washing, folding, and ironing garments.
- Ensured adherence to safety protocols while handling cleaning chemicals and equipment.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
Ged
Lakewood, WASkills
- Customer service
- Conflict resolution
- Organizational skills
- Problem solving
- Complaint handling
- Operations management
- Inventory management
- Cleaning techniques
- Safety compliance
- Operational efficiency
- Time management
- Attention to detail
- Communication skills
- Hardworking
Timeline
Assistant manager
Goodwill Of The Olympics And Rainier Region
06.2024 - Current
Assistant Manager of Operations
Dollar Tree
11.2019 - 04.2024
Housekeeper
THERESA ENOS
05.2009 - 05.2017
Ged