Kimberly Cisneros
Bakersfield,CA
Summary
As a passionate, motivated, and diligent professional with over 5 year of experience in document management and costumer service, I have honed my skills in providing exceptional support and organizational expertise. Simultaneously, I am working towards my Bachelor's degree in Spanish with a minor in sociology, driven by my desire to transition into a career as a social worker. My journey is guided by my commitment to creating positive change and helping others, both through my professional work and ongoing education.
Overview
5
5
years of professional experience
Work History
Document Management Associate
Certified Freight Logistics
Bakersfield, CA
01.2024 - Current
- Completed documents and work requests according to company standards.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
Receptionist
Smileland Dental
Bakersfield, CA
08.2021 - 11.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Barista
Starbucks
Bakersfield, CA
12.2018 - 09.2021
- Utilized POS system to receive and process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Memorized official and off-menu coffee and tea preparations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Arts - Spanish With A Minor in Sociology
Cal State University Bakersfield
Bakersfield, CA12-2024
Associate of Arts - Spanish
Bakersfield College
Bakersfield, CA12-2018
Skills
- Document Management
- Team Collaboration
- High-Pressure Environments
- Issue Resolution
- Customer Service Excellence
- Client Engagement
- Organizational Abilities
- Active Listening
- Analytical Thinking
- Reliability
- Time Management
- Interpersonal Skills
- Problem-Solving Aptitude
- Attention to Detail
- Adaptability and Flexibility
- Written Communication
Accomplishments
- Cal State University Bakersfield - Deans List
Languages
Spanish
Native/ Bilingual
Timeline
Document Management Associate
Certified Freight Logistics
01.2024 - Current
Receptionist
Smileland Dental
08.2021 - 11.2021
Barista
Starbucks
12.2018 - 09.2021
Bachelor of Arts - Spanish With A Minor in Sociology
Cal State University Bakersfield
Associate of Arts - Spanish
Bakersfield College
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