Tiara Battle
Houston,TX
Summary
Detail-oriented data entry professional with strong keyboard proficiency and a track record of maintaining high accuracy in data management. Skilled in organizing tasks effectively to meet strict deadlines in fast-paced settings. Capable of working autonomously while delivering consistent results under pressure.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Noble Air
Houston, TX
10.2023 - 08.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Service Representative
LabCorp
Houston, TX
07.2021 - 09.2023
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
Security Officer
United Protective Services
Houston, TX
03.2020 - 02.2021
- Patrolled through gated communities looking for disturbances, safety hazards, and illegal activity. Responds to incidents and emergencies in accordance with corporate security protocols. Completes all required paperwork at the end of each shift, including activity and incident reports
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Guard
Securitas
Houston, Texas
04.2019 - 12.2019
- Ensured a positive customer experience by greeting visitors and employees, answering questions, and providing directions to where specific offices are located throughout the building. Granted access to areas based on identification and maintained visitor’s log. Reported any suspicious activities to the local authorities.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Assistant Manager
Halloween City
Houston, Texas
09.2019 - 11.2019
- Greet customers and provide outstanding customer service. Assisted with employee development by providing training, counseling, performance appraisals, and promoting teamwork. Provided training resources in POS, product knowledge, loss prevention protocols, cash handling and customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Burlington
Houston, Texas
08.2015 - 11.2016
- Supplied training materials on POS systems, product knowledge, loss prevention, cash handling, and customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Agricultural Business And Management
Strayer University
Houston, TexasHigh School Diploma - undefined
Willowridge High School
Houston, Texas01.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Conflict resolution
- Retail operations
Timeline
Assistant Manager
Noble Air
10.2023 - 08.2025
Service Representative
LabCorp
07.2021 - 09.2023
Security Officer
United Protective Services
03.2020 - 02.2021
Assistant Manager
Halloween City
09.2019 - 11.2019
Security Guard
Securitas
04.2019 - 12.2019
Sales Associate
Burlington
08.2015 - 11.2016
High School Diploma - undefined
Willowridge High School
Associate of Arts - Agricultural Business And Management
Strayer University