Kimberly Clarke
Selbyville,DE
Summary
Dynamic Maintenance Administrator with a proven track record at Verizon, excelling in repair management and scheduling coordination. Enhanced operational efficiency through effective communication and meticulous documentation. Recognized for developing training materials and streamlining processes, fostering a collaborative environment that improved service delivery and minimized downtime.
Overview
42
42
years of professional experience
Work History
Maintenance Administrator
Verizon
Baltimore, MD
01.2010 - 12.2025
- Managed maintenance scheduling to ensure timely repairs and minimize downtime.
- Coordinated communication between technicians and management for efficient workflow execution.
- Assisted in tracking inventory levels of maintenance supplies and tools for operational efficiency.
- Developed and maintained comprehensive documentation of maintenance activities and procedures.
Bartender
Claddagh Pub
Baltimore, MD
08.2024 - 12.2024
- Delivered exceptional customer service while efficiently managing drink orders and payments.
- Prepared and served a variety of beverages, ensuring high quality
- Maintained cleanliness of bar area, adhering to health and safety regulations at all times
Presidential Appeals
Verizon
Baltimore, MD
01.2009 - 01.2010
- Managed escalated customer inquiries regarding service interruptions and billing disputes.
- Collaborated with cross-functional teams to streamline appeal processes, enhancing efficiency.
- Reviewed and analyzed customer accounts to ensure compliance with company policies.
- Developed training materials for new team members on appeals procedures and best practices.
Dispatcher
Verizon
Baltimore, MD
01.2005 - 01.2010
- Managed daily dispatch operations, ensuring timely and efficient communication with field technicians.
- Coordinated service requests, optimizing route assignments for enhanced operational efficiency.
- Utilized dispatch software to track service calls and monitor technician status in real-time.
- Assisted in training new team members on best practices for dispatching and customer service.
Customer Service Representative
Verizon
01.2000 - 01.2010
- Provided exceptional support to customers through multiple channels, ensuring prompt resolution of inquiries.
- Navigated complex billing systems to assist customers with account management and payment issues.
- Enhanced customer satisfaction by effectively addressing concerns and providing tailored solutions.
- Collaborated with team members to streamline communication processes and improve service efficiency.
Directory Assistance Operator
Verizon
Baltimore, MD
01.1987 - 01.2000
- Assisted customers with directory inquiries, ensuring accurate and timely responses.
- Utilized telecommunication systems to connect callers with requested information efficiently.
- Adapted to diverse customer needs, enhancing user satisfaction through effective communication.
- Maintained updated knowledge of local business listings and services for optimal assistance.
Retail Sales Associate
Tops And Bottoms
Baltimore, MD
05.1986 - 01.1987
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained store organization and cleanliness, promoting a welcoming environment for customers.
- Stocked shelves and arranged displays according to visual merchandising standards, increasing product visibility.
- Nightly bank deposits
- Opening and closing store
Cashier
McDonald’s
Baltimore, MD
05.1984 - 05.1986
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to meet service goals during peak hours.
- Assisted in store opening
- Restocking
Education
High School Diploma -
The Catholic High School of Baltimore
Baltimore, MarylandBusiness Management
Community College of Baltimore County Essex
Baltimore, MDSkills
Repair management
Maintenance planning
Work order management
Scheduling coordination
Accomplishments
Top sales awards
Yearly appraisals constantly rated exceed expectation
Timeline
Bartender
Claddagh Pub
08.2024 - 12.2024
Maintenance Administrator
Verizon
01.2010 - 12.2025
Presidential Appeals
Verizon
01.2009 - 01.2010
Dispatcher
Verizon
01.2005 - 01.2010
Customer Service Representative
Verizon
01.2000 - 01.2010
Directory Assistance Operator
Verizon
01.1987 - 01.2000
Retail Sales Associate
Tops And Bottoms
05.1986 - 01.1987
Cashier
McDonald’s
05.1984 - 05.1986
High School Diploma -
The Catholic High School of Baltimore
Business Management
Community College of Baltimore County Essex