Kimberly Clay
Thibodaux
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Empire Today
El Paso
11.2021 - Current
- Company Overview: El Paso, Tx
- Drove customer retention by providing pricing information, delivery updates and account data.
- Anticipated needs and resolved problems to keep customers happy.
- Delivered fast and friendly service to handle questions and service complaints.
- El Paso, Tx
Delivery Driver
Spark
Thibodaux
05.2023 - 07.2025
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Housekeeper
Jani King
Thibodaux
04.2023 - 06.2024
Housekeeper
Jani King
Thibodaux
04.2023 - 03.2024
Sales Associate
Five Below
Houma
05.2023 - 06.2023
- Informed customers of promotions and special offers to increase sales.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Rotated stock using clearance markdowns and special sales promotions.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
Call Center Customer Service Representative
Teleperformance USA
04.2022 - 05.2023
- Updated CRM system with call information and interaction details for future reference.
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
- Researched to provide accurate and complete information.
Cashier
Lowes Home Improvement
Thibodaux
09.2020 - 11.2020
- Company Overview: Thibodaux, LA
- Engaged customers in pleasant conversation while completing cash register transactions.
- Kept clean, organized and well-stocked checkout areas.
- Gave customers full attention and attended to their needs.
- Thibodaux, LA
Cashier
Walmart
Morgan City
09.2018 - 04.2019
- Company Overview: Morgan City, LA
- Stocked store shelves and end-caps with merchandise.
- Kept customers happy by quickly processing payments and bagging purchases.
- Prevented losses by watching for suspicious behavior.
- Accepted person-to-person or business checks and returned cash to customers.
- Morgan City, LA
Custodian
Amelia Belle Casino
Amelia
05.2018 - 01.2019
- Company Overview: Amelia, LA
- Maintained cleanliness and appearance of floors by sweeping, mopping and vacuuming.
- Helped prepare for special events, setting up, arranging and breaking down furniture.
- Amelia, LA
Education
High School -
Berwick High School
Berwick, LASkills
- Service-oriented
- Multitasking
- Strong communication
- Data entry
- Merchandising
Timeline
Delivery Driver
Spark
05.2023 - 07.2025
Sales Associate
Five Below
05.2023 - 06.2023
Housekeeper
Jani King
04.2023 - 06.2024
Housekeeper
Jani King
04.2023 - 03.2024
Call Center Customer Service Representative
Teleperformance USA
04.2022 - 05.2023
Customer Service Representative
Empire Today
11.2021 - Current
Cashier
Lowes Home Improvement
09.2020 - 11.2020
Cashier
Walmart
09.2018 - 04.2019
Custodian
Amelia Belle Casino
05.2018 - 01.2019
High School -
Berwick High School