Kimberly Cline
Dalton,GA
Summary
Organized Account Manager with 9 years of experience and extensive expertise in Sales and Marketing. Knowledgeable with commitment to efficiency, accuracy and modernization. Distinguished history of excellent and meticulous bookkeeping.
Overview
16
16
years of professional experience
Work History
Agent and Account Representative
State Farm Agency
Dalton , GA
2012.05 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Oversaw account services for key regional clients.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified and solicited sales prospects in agency databases.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 50%.
- Collected, analyzed and validated agency commissions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 50%.
- Supported Account Manager with incoming inquiries from existing clients.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Forecasted account needs and metrics based on market and product data.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Input financial data and produced reports using Salesforce.
- Checked policy documents for errors and accuracy while updating in Salesforce and Excel.
Clinic Manager
American Laser Skin Care
Chattanooga , TN
2006.07 - 2012.05
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 9 employees.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Built relationships with physicians to create steady referral pipeline.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various government and practice standards.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Increased patient satisfaction scores by 75% within 3 months.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 25% system-wide.
Education
High School Diploma -
Northwest Whitfield County High School
Tunnel Hill, GANo Degree - Business Administration
Dalton State College
Dalton, GACertificate of Medical Aesthetics -
Miller Motte Technical
ChattanoogaInsurance Agent License - Property, Casualty, Life, Health
Insurance School of Georgia
GeorgiaSkills
- Department collaboration
- Document management
- Sales proficiency
- Account management
- Data tracking
- Business Development
- Point of sale operation
- Product and service sales
- Data Entry
- Multitasking Abilities
- Microsoft Office, Salesforce Software Proficiency
- Account Auditing
- Creative Problem Solving
References
Rebecca Robertson - Shaw Industries (706) 463-2488
Joshua Weaver - Heartland Payment Systems (770) 500-4800
Timeline
Agent and Account Representative
State Farm Agency
2012.05 - Current
Clinic Manager
American Laser Skin Care
2006.07 - 2012.05
High School Diploma -
Northwest Whitfield County High School
No Degree - Business Administration
Dalton State College
Certificate of Medical Aesthetics -
Miller Motte Technical
Insurance Agent License - Property, Casualty, Life, Health
Insurance School of Georgia
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