Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Coleman

KILLEEN,TEXAS

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Family Dollar
Killeen, TX
09.2023 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Sales Associate

Riverbanks Zoo and Garden
Columbia, SC
01.2023 - 07.2023
  • Greeted customers and provided exceptional customer service.
  • Built relationships with customers to encourage repeat business..
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.

Customer Service Representative

TurboTax
Lexington, SC
10.2022 - 04.2023
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Personal Shopper

Walmart
Lexington, SC
05.2021 - 11.2021
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Processed payments for purchased items using cash registers or other payment systems.
  • Researched new products and brands to offer customers the most up-to-date selection.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Listened to customer needs to identify and recommend best products and services.

Education

High School Diploma -

Killeen High School
Killeen, TX
06-2016

Some College (No Degree) - Biology

Voorhees College
Denmark, SC

Some College (No Degree) - Early Childhood Education

Bryant And Stratton College - Newport News
Newport News, VA

Skills

  • Account Updating
  • Data Collection
  • Call Management
  • Data Entry
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Dispute Resolution
  • Active Listening
  • Follow-Up Skills
  • Microsoft Excel
  • Filing
  • De-Escalation Techniques
  • Call Center Operations
  • Team Development
  • Customer Service
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Typing Proficiency

Timeline

Customer Service Representative

Family Dollar
09.2023 - 11.2024

Sales Associate

Riverbanks Zoo and Garden
01.2023 - 07.2023

Customer Service Representative

TurboTax
10.2022 - 04.2023

Personal Shopper

Walmart
05.2021 - 11.2021

High School Diploma -

Killeen High School

Some College (No Degree) - Biology

Voorhees College

Some College (No Degree) - Early Childhood Education

Bryant And Stratton College - Newport News
Kimberly Coleman