Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly Colletti

Lowell,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Learning Ambassador

Amazon
Wilmington, MA
08.2001 - Current
  • Participated in training sessions related to eLearning tools and techniques.
  • Assessed learners' needs through surveys, interviews, focus groups.
  • Communicated regularly with instructors regarding any changes or updates required in course content.
  • Provided guidance to students on how to navigate the Learning Management System.
  • Collaborated with faculty members to identify areas of improvement in the curriculum design.

Workforce Management Fulfillment Quota

Comcast
Hudson, NH
10.2001 - 04.2020
  • Maintained credits and chargebacks between our in house finance team and our business partners
  • Assisted with collections of credits and charge backs
  • Analyzed data from time tracking systems to identify trends in workforce utilization.
  • Provided guidance and support to managers on proper scheduling techniques.
  • Monitored employee turnover rates and developed strategies to reduce attrition levels.
  • Collaborated with cross-functional teams on complex projects involving labor optimization initiatives.
  • Coordinated efforts between different departments regarding workload distribution.
  • Generated custom reports based on customer requirements using various software applications.
  • Created reports to track employee performance, attendance, and labor costs.
  • Facilitated regular meetings with department heads to review staffing needs.
  • Assisted with the onboarding process by providing training materials to new hires.
  • Met and exceeded goals on a regular basis
  • Worked overtime when business needs would require

Education

High School Diploma -

Billerica Memorial High School
Billerica, MA
06-1992

Skills

  • Peer Mentoring
  • Customer Service
  • Reliability
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Workforce Management Fulfillment Quota

Comcast
10.2001 - 04.2020

Learning Ambassador

Amazon
08.2001 - Current

High School Diploma -

Billerica Memorial High School

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Kimberly Colletti