Kimberly Collins
288 Bristol Street Florence,SC
Summary
- Administrative Professional with over 30 years’ experience working in a fast paced office environment. Excellent communication, customer service, and office support skills. Skilled in multitasking and time management, resulting in increased quality and efficiencies. Key skills include: Microsoft Excel Microsoft Word, Data Entry, Customer Service.
Overview
37
37
years of professional experience
Work History
Business Office Manager
Adoration Home Health
Florence, SC
08.2014 - Current
- Process Payroll
- Schedule patient visits
- Handle inbound calls
- Process medical records request
- Process MD orders for signature
- Process admission consents for patients following Quality Audit guidelines in HCHB
- Process new hire forms and orientation
Front Desk Clerk
Stokes Regional Eye Center
Florence, SC
07.2013 - 08.2014
- Greet all patients and visitors
- Answer telephone calls and route to the appropriate area
- Check in patients, obtain insurance information and collect co-payments
- Enter patient demographics into computer system
- Schedule appointments, pull charts and perform other clerical duties as necessary
Sr. Loan Resolution Specialist- System Maintenance
JP Morgan Chase
Florence, SC
07.2006 - 01.2013
- Verify and process the accuracy of Loss Mitigation
- Research and correct all exception items post workout to prevent servicing delays
- Verified and/or updated fields on MSP system exceeding daily benchmarks
- Recreate lost or missing loan documents
- Follow up on outstanding document request and escalated items received by management
- Updated DTS (Document Tracking System) with status of documents
- Performed quality audit checks and maintained quality tracking tool for management daily
- Training and Support for new hires
Loan Servicing Manager I
Post Funding Lab
04.2003 - 07.2006
- Managed team of 14 employees responsible for verifying and/or loading escrow lines on newly boarded loans.
- Compare and validate loan information to closing documents.
- Contact Insurance agents and or Tax offices to obtain and validate escrow information.
- Distributed and monitored daily work volumes
- Monitored daily production and quality for staff
- Performed informational meetings and updated staff on procedural changes
- Administered performance reviews and any disciplinary actions
Default Manager - Collections
04.1998 - 04.2003
- Managed team of 20 employees responsible for preparing default notices and referring delinquent accounts to foreclosure attorneys.
- Obtain investor approval and ensure all service requirements are met.
- Set up payment arrangements with delinquent borrowers. Monitor work volumes to ensure all department deadlines are met.
- Monitored reports to ensure all loans were referred to within Investor guidelines
- Daily monitoring of production and quality benchmarks for staff.
- Resolve escalated items received from homeowners and/or third parties.
Sr. Pre foreclosure Specialist
01.1989 - 04.1998
- Help train new hires
- Place inbound and outbound calls to borrowers
- Collect delinquent payments and setup arrangements
- Send out delinquent notices
Education
High School Diploma -
South Florence High School
Florence, SC01-1988
Skills
- Excel
- Word
- Outlook
- Medical Terminology
- Data Entry
- Problem-solving
- Customer Service
Timeline
Business Office Manager
Adoration Home Health
08.2014 - Current
Front Desk Clerk
Stokes Regional Eye Center
07.2013 - 08.2014
Sr. Loan Resolution Specialist- System Maintenance
JP Morgan Chase
07.2006 - 01.2013
Loan Servicing Manager I
Post Funding Lab
04.2003 - 07.2006
Default Manager - Collections
04.1998 - 04.2003
Sr. Pre foreclosure Specialist
01.1989 - 04.1998
High School Diploma -
South Florence High School