Kimberly Considine
Warren,MI
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
21
21
years of professional experience
Work History
Office Manager/Dispatcher
WaterWork Plumbing
06.2018 - 01.2025
- Supervised staff members, organized schedules and delegated tasks.
- Dispatched plumbers to service calls.
- Reviewed completed work to verify consistency, quality, and conformance.
- Responded to customer inquiries via phone or email in a professional manner.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Provided training to new hires on office policies and procedures.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager/Dispatcher
DJ Murray Plumbing
08.2003 - 03.2014
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling and appointment systems for plumbing services, optimizing staff allocation.
- Developed and maintained inventory tracking procedures for office supplies and equipment.
- Implemented improved filing systems, enhancing document retrieval efficiency by 30%.
- Dispatched service calls 24/7
Skills
- Project management
- Time management
- Employee training
- Customer service
- Data management
- Staff supervision
- Scheduling and calendar management
- Dispatch
Notary Public
- Notary Public
Timeline
Office Manager/Dispatcher
WaterWork Plumbing
06.2018 - 01.2025
Office Manager/Dispatcher
DJ Murray Plumbing
08.2003 - 03.2014