Kimberly Cooper
Beaver Dam,KY
Summary
I am a dedicated, organized, and a friendly individual. I have good interpersonal skills, am an excellent team worker and am willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
16
16
years of professional experience
Work History
Certified Pharmacy Technician
Nations Medicine
Owensboro, KY
07.2015 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Addressed potential conflicts and consulted with insurance companies to complete claims processing, resolve concerns, and reconcile payments.
Customer Service Representative
Community Oxygen And Medical Equipment
Beaver Dam, KY
01.2008 - 05.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided local customers who were unable to get out, with set up and deliveries, for equipment.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers regarding if needs were met.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Ohio County High School
Hartford, KY05.1987
Skills
- Pharmacist Support
- Drug Inventory Control
- Prescription Management
- Patient Confidentiality
- Insurance Billing
- Interpersonal Skills
- Conflict Resolution
- Data Entry
References
upon request
Timeline
Certified Pharmacy Technician
Nations Medicine
07.2015 - Current
Customer Service Representative
Community Oxygen And Medical Equipment
01.2008 - 05.2015
High School Diploma -
Ohio County High School