Kimberly Coston

Talented Telecommunications Engineer with experience delivering leadership and guidance in development and operation of innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure and secure technology. Telecommunications Engineer with superior technical understanding of cellular technologies, wireless core network infrastructure and IP networking. Extensive background in administration and support of office PBX and voice messaging systems. Experience troubleshooting issues at user level as well as phone system programming. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Dispatcher offering 6 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in CIT. Dedicated 911 Dispatcher offering 6 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in calming techniques Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.