Kimberly Counts
Charlotte,NC
Summary
Dynamic Nurse Manager with a proven track record at Novant Health Mint Hill Medical Center, excelling in team leadership and quality improvement initiatives. Leveraging strong analytical skills and effective communication, I foster high-performance nursing teams, enhancing patient satisfaction and safety while overseeing departmental goals and budget management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nurse Manager, Women's Services
Novant Health Mint Hill Medical Center
Charlotte, NC
02.2022 - Current
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Worked closely with the facility leadership team in daily activities to foster an environment of top level safety and quality
- Assisted the team on the unit when the need arises due to high census
Administrative Nursing Supervisor
Atrium Health Mercy Hospital
Charlotte, NC
06.2021 - 02.2022
- Anticipated potential problems that may occur on shift and set shift priorities accordingly.
- Assessed patient care requirements on each unit by making rounds in all departments and all other areas of hospital.
- Facilitated the daily operations of the hospital
- Lead staffing calls, facilitated daily safety briefs
- Responded to all faciltiy emergencies and provided support to staff, patients, and visitors
- Responsible for staffing on all nursing units
- Worked closely with Senior Administration to ensure patient safety and positive patient outcomes
Nurse Manager, High Risk Labor and Delivery
Atrium Health Carolinas Medical Center
Charlotte, NC
08.2019 - 06.2021
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Responsible for daily operations of unit
- Served as a supportive leader to teammates and physicians
- Worked closely with Clinical Nursing Specialist and Clinical Nurse Educator to promote excellent patient care through evidence-based practice
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Managed over 150 direct reports nurses on a 24-bed labor and delivery unit, 5 bed triage, and 4 OR's by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Clinical Nursing Supervisor
Atrium Health Carolinas Medical Center
Charlotte, NC
08.2015 - 08.2019
- Worked closely with interdisciplinary team to assure excellent communication and positive patient experiences
- Assisted nurse manager in daily operations of the unit
- Functioned as charge nurse and resource for 150 teammates
- Responsible for direction and coordination of all functions on the unit during the shift
- Collaborated with multidisciplinary teams from high-risk antepartum, high-risk postpartum, and mother/baby units to ensure positive patient outcomes
- Created trusting relationships with teammates and colleagues
- Counseled and advised team members in multiple capacities
Staff Nurse, High Risk Labor and Delivery
Atrium Health Carolinas Medical Center
Charlotte, NC
07.2014 - 08.2015
- Provided bedside nursing care for the antepartum, intrapartum, and postpartum patients in a fast-paced labor and delivery unit
- Also provided bedside nursing care in OB triage, and circulated and recovered patients for surgery
- Assisted with onboarding new staff members, providing orientation and support.
- Participated in team-building activities to foster teamwork and collaboration.
Registered Nurse, Emergency Department
Atrium Health Pineville
Pineville, NC
06.2013 - 07.2014
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Provided acute care for patients using ACLS protocol, Code STEMI protocol, Code Sepsis protocol, Code Cool protocol
Registered Nurse, High Risk Labor and Delivery
Atrium Health Carolinas Medical Center
Charlotte, NC
05.2012 - 06.2013
Registered Nurse, High Risk Labor and Delivery
Atrium Health, Carolinas Medical Center
Charlotte, NC
05.2007 - 10.2010
Education
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT04-2019
Master of Science - Nursing
University of North Carolina At Chapel Hill
Chapel Hill, NC05-1995
Skills
- Team-oriented management approach
- Transformational team leadership
- Financial budget oversight
- Excellent verbal, written, and interpersonal communication skills
- Analytical skills and sound clinical judgement
Accomplishments
- Achieved Baby Friendly Designation by collaborating closely with our lactation consultant lead at our facility.
- Novant Mint Hill Medical Center is ranked the Number 1 hospital with Vizient in the community hospital cohort for 2024 for Safety and Quality
- Implemented the Code OB/Apgar policy at our facility.
- Started and lead a Leadership Book Club.
- Serve on a multitude of committees at our facility including Falls, Women's Leadership Best Practice, Emergency Management, Patient Experience,/Next Level Remarkable, HAI Reduction Safety and Quality, Daily Safety Huddle, Diversion Committe, PPH Steering Committee
- Serve as Leader on Call for the facility quarterly
Certification
- RNC-OB
- C-EFM
- Emergency Management Institute, January 2023
- BLS
- NRP
- Registered Nurse NC License #138318
Timeline
Nurse Manager, Women's Services
Novant Health Mint Hill Medical Center
02.2022 - Current
Administrative Nursing Supervisor
Atrium Health Mercy Hospital
06.2021 - 02.2022
Nurse Manager, High Risk Labor and Delivery
Atrium Health Carolinas Medical Center
08.2019 - 06.2021
Clinical Nursing Supervisor
Atrium Health Carolinas Medical Center
08.2015 - 08.2019
Staff Nurse, High Risk Labor and Delivery
Atrium Health Carolinas Medical Center
07.2014 - 08.2015
Registered Nurse, Emergency Department
Atrium Health Pineville
06.2013 - 07.2014
Registered Nurse, High Risk Labor and Delivery
Atrium Health Carolinas Medical Center
05.2012 - 06.2013
Registered Nurse, High Risk Labor and Delivery
Atrium Health, Carolinas Medical Center
05.2007 - 10.2010
Master of Science - Nursing Leadership And Management
Western Governors University
Master of Science - Nursing
University of North Carolina At Chapel Hill