Kimberly Courtney
North Little Rock,AR
Summary
Adept Lead Pharmacy Technician with a proven track record at CVS Pharmacy, showcasing expertise in drug storage and intravenous admixture preparation alongside exceptional team leadership and training capabilities. Achieved significant improvements in inventory accuracy and immunization rates, demonstrating a keen ability to manage pharmacy operations and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Sherwood, AR
10.2021 - Current
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Ordered supplies and restocked shelves when necessary.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Prepared and maintained storage areas for vaccines according to regulations.
- Ensured proper handling, storage, and disposal of vaccines in accordance with protocols.
- Maintained accurate documentation of all immunizations administered.
- Collaborated with other healthcare professionals to develop effective strategies for increasing immunization rates.
- Ensured that all required forms were completed accurately prior to administering any vaccine or medication.
Pharmacy Technician
Medicine Man
North Little Rock, AR
09.2018 - 10.2021
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Provided education materials about medications to patients upon request.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Lead Pharmacy Technician
CVS Pharmacy
Sherwood, AR
11.2016 - 09.2018
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Monitored staff productivity levels and provided guidance when needed.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Developed policies and procedures for the efficient operation of the pharmacy department.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Compiled customer demographic, allergy and medical history background.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Implemented and monitored compliance with pharmacy policies and regulations.
- Conducted regular audits to ensure adherence to quality and safety standards.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Led a team of pharmacy technicians, providing training and supervision.
Education
High School Diploma -
Calvary Academy
North Little Rock, AR05-1991
Some College (No Degree) -
Pulaski Technical College
North Little Rock, ARSkills
- Drug storage procedures
- Intravenous admixture preparation
- Manual and automated medication dispensing
- Pharmacy and customer records management
- HIPAA
- Proper labeling procedures
- Vaccination Specialist
Timeline
Lead Pharmacy Technician
CVS Pharmacy
10.2021 - Current
Pharmacy Technician
Medicine Man
09.2018 - 10.2021
Lead Pharmacy Technician
CVS Pharmacy
11.2016 - 09.2018
High School Diploma -
Calvary Academy
Some College (No Degree) -
Pulaski Technical College
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