Kimberly Crabtree
Dispatcher
Orange Park,Fl
Overview
28
28
years of professional experience
Work History
Dispatcher
Stericycle, Inc.
Jacksonville, FL
12.2009 - Current
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Participated in team meetings discussing changes in procedures or processes.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Dispatched drivers to meet daily delivery needs for company customers.
- Daily Routing using Monarch Routing Application
Dispatcher
Thigpen HVAC
Jacksonville, Fl
01.2005 - 11.2009
- Managed the scheduling and deployment of a large team consisting of over 10 HVAC technicians and maintenance personnel
- Provided prompt assistance and exceptional customer service while managing a high volume of incoming calls for HVAC repairs and New Construction
- Monthly Inventory
- Managed procurement of parts for repairs and warranty claims
- Facilitated the acquisition of necessary permits and inspections through effective coordination with City Mechanical Inspectors
- Achieved a 95% client satisfaction rate by streamlining communication protocols.
Dispatcher
McGowan's Heating & Air Conditioning
Orange Park, Fl.
01.1997 - 01.2005
- Began as office administrator
- Provided efficient and professional telephone support on a multi-line system
- Took on responsibilities as Lead Dispatcher
- Coordinated routes and dispatching for a team of 8+ drivers
- Managed dispatch operations for new construction projects
- Maintained accurate and up-to-date monthly inventory records.
- Managed the organization and replenishment of stock in the parts room
- Calculated time cards accurately for technicians
- Maintained a strong working relationship with City Mechanical Inspectors, enabling seamless processing of permits and required inspections for all HVAC assignments
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Education
GED -
Madera High School
Madera, CASkills
- Dispatching field personnel
- Dispatching procedures
- Customer Relations
- Routing orders
- Prioritizing calls
- Closing tickets
- Clerical Support
- Self-Motivated
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher
Stericycle, Inc.
12.2009 - Current
Dispatcher
Thigpen HVAC
01.2005 - 11.2009
Dispatcher
McGowan's Heating & Air Conditioning
01.1997 - 01.2005
GED -
Madera High School
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