Kimberly Creed
Durand,Michigan
Summary
A stay-at-home mom for 17 years and just recently entered the workforce. Completed GED in 2020 and immediately began working 2 jobs simultaneously. Proven track record of enhancing operational efficiency, demonstrated during tenure at Memorial Health Care-Owosso Urgent Care. Excelled in organization and time management, significantly streamlining front desk operations. Skilled in telephone communication and data entry, achieving high patient satisfaction rates. Fostered positive work environments, leading to improved service quality.
Overview
5
5
years of professional experience
Work History
Receptionist
Memorial Health Care- Owosso Urgent Care
06.2023 - 01.2025
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct providers.
- Kept reception area clean and neat to give patients positive first impression.
- Handled cash and credit transactions, verified insurance, and recorded data accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Wrote How To Guide for front desk protocol to be used at multiple locations.
Assistant Manager
Speedway Gas Station
10.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Daily inventory of lottery and cigarette sales.
Delivery Driver
Door Dash
07.2020 - 10.2022
- Delivered food and groceries to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed multiple on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries.
Personal Shopper
Shipt
04.2021 - 08.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
GED -
Swartz Creek Alternative Education
Flint, MI02-2020
Skills
- Organization skills
- Time management
- Greeting and communicating with patients
- Telephone skills
- Data entry
- File management
Timeline
Receptionist
Memorial Health Care- Owosso Urgent Care
06.2023 - 01.2025
Assistant Manager
Speedway Gas Station
10.2022 - 06.2023
Personal Shopper
Shipt
04.2021 - 08.2022
Delivery Driver
Door Dash
07.2020 - 10.2022
GED -
Swartz Creek Alternative Education
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