Kimberly Cromwell
Although I have only a few years of professional serving experience, my deep-rooted passion for the service industry, coupled with the valuable lessons I learned growing up in restaurants, has equipped me with a strong foundation in fine dining. My father spent 20+ years working in fine dining as a server at Spago Beverly Hills. His extensive knowledge has had a significant impact on shaping my approach to service. From a young age, I was exposed to the intricacies of the restaurant world, learning everything from steps of service to the subtleties of wine pairings and the art of providing an exceptional guest experience. His mentorship instilled in me a strong sense of professionalism and a love for creating memorable dining experiences that exceed guests’ expectations. Throughout my time as a server, I’ve had the opportunity to put my skills into practice and further my expertise. I am confident that my background, coupled with my commitment to delivering top-tier service, will allow me to thrive in this role.
Work History
Fine Dining Server
9 Months- Fostered a welcoming atmosphere by providing attentive service, enhancing guest experience and encouraging repeat visits.
- Received wine and spirits education from a level two sommelier (who was the manager at the time and ran a prestigious wine program).
- Streamlined order processing to minimize wait times, resulting in improved customer satisfaction and increased table turnover.
- Promoted daily specials and upselling techniques, driving noticeable increases in average check size and overall revenue.
- Cultivated positive guest interactions by actively listening to needs, leading to a friendly environment and fostering repeat clientele.
Server
10 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Accurately processed orders using point-of-sale systems, enhancing efficiency in food and beverage delivery.
- Trained new servers on menu offerings and service standards, fostering team knowledge and operational consistency.
- Managed multi-tasking responsibilities during peak hours, maintaining high levels of accuracy and attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Retail Sales
7 Years 5 Months- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Resolved customer inquiries efficiently, boosting satisfaction ratings and contributing to a measurable increase in positive feedback.
- Demonstrated a passion for customer service, fostering a welcoming environment that encouraged customer engagement.
Server (Part-time)
1 Year 9 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen staff to ensure timely food delivery, leading to improved table turnover and increased customer satisfaction.
- Fostered positive relationships with guests, enhancing customer loyalty and encouraging repeat visits to the restaurant.
- Maintained a clean and organized dining space, ensuring compliance with health standards and creating a welcoming atmosphere.