Kimberly Cummings
Brockport,NY
Summary
Motivated professional with a strong work ethic and adaptability. Proven track record in customer service, excelling in support and issue resolution. Skilled communicator with a focus on problem-solving and fostering positive customer relationships. Committed to enhancing team performance through knowledge sharing and best practices in service operations.
Overview
23
23
years of professional experience
Work History
Service Team Leader
Wegmans
Brockport, NY
08.2022 - 02.2024
- Engaged customers to identify needs and provide tailored solutions.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Motivated team members to strengthen customer loyalty and facilitate growth.
- Delegated daily tasks to optimize team productivity.
- Maintained clean, organized work areas to ensure efficiency and safety.
- Implemented best practices for maintaining a tidy environment.
Front End Coordinator
Wegmans
Brockport , NY
09.2020 - 08.2022
- Coordinated front-end operations to enhance customer service satisfaction.
- Managed cash register activities, ensuring accurate transaction processing.
- Oversaw cash register duties during peak hours to minimize customer wait times.
- Delivered exceptional service to internal personnel and customers through efficient phone handling and welcoming visitor greetings.
- Mentored newly hired employees on front-end operations and customer service skills.
- Delegated tasks according to shift needs and individual employee strengths to optimize front-end workflow.
Sub Maker
Wegmans
Brockport, New York
10.2013 - 09.2020
- Prepared fresh ingredients daily for sub sandwiches to ensure quality and freshness.
- Prepared ingredients by chopping, cutting, and combining according to recipes to uphold quality standards.
- Assembled customer orders accurately and efficiently to enhance service speed.
- Ensured cleanliness and organization of customer and food preparation areas to enhance dining experience.
- Performed opening and closing duties, restocking shelves and cleaning countertops to ensure smooth operations.
Front of House Manager/Restaurant Waitress
Two Brothers Family Restaurant
Brockport , NY
09.2000 - 09.2020
- Managed daily front of house operations and staff scheduling, enhancing service delivery.
- Assigned work tasks and prepared schedules to optimize staffing management.
- Led regular staff meetings to communicate updates and identify training needs.
- Implemented upselling and cross-selling strategies, boosting profit and revenue.
- Addressed customer complaints professionally, ensuring a positive dining experience.
- Delivered food promptly, ensuring all dishes maintained optimal temperatures.
Lead Teacher, Toddler Room
Generations Child Care
Rochester, NY
08.2009 - 02.2011
- Designed engaging lesson plans for toddlers aligned with developmental milestones.
- Maintained organized learning environment, stimulating curiosity and exploration.
- Implemented daily routines, fostering independence and encouraging self-help skills development.
- Engaged in professional development, enhancing knowledge of early childhood education practices.
Education
Bachelor of Science - Psychology
SUNY Brockport
NY05-2009
Skills
- Customer service
- Issue resolution
- Issue resolution
- Problem solving
- Team leadership
- Team motivation
- Staff training
- Time management
- Issue resolution
Timeline
Service Team Leader
Wegmans
08.2022 - 02.2024
Front End Coordinator
Wegmans
09.2020 - 08.2022
Sub Maker
Wegmans
10.2013 - 09.2020
Lead Teacher, Toddler Room
Generations Child Care
08.2009 - 02.2011
Front of House Manager/Restaurant Waitress
Two Brothers Family Restaurant
09.2000 - 09.2020
Bachelor of Science - Psychology
SUNY Brockport