KIMBERLY DANIELS
Petersburg,VA
Summary
Results-driven professional with a strong commitment to efficiency and effectiveness, consistently surpassing company and customer expectations. Demonstrated reliability as a team member, excelling in challenging assignments. Focused on achieving business success and enhancing customer satisfaction through exceptional performance. Proficient in Microsoft programs, contributing to streamlined operations.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Server
American Cruise Lines
Guilford, CT
06.2026 - Current
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
- Maintained cleanliness and organization of dining areas for optimal guest experiences.
- Executed daily tasks in compliance with safety regulations and protocols.
- Coordinated with team members to ensure efficient workflow and task completion.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Laborer
COC General Services
05.2026 - 06.2026
- Operated heavy machinery to complete construction tasks efficiently and safely.
- Assisted in site preparation by clearing debris and ensuring proper material placement.
- Maintained tools and equipment, ensuring optimal working conditions for ongoing projects.
- Collaborated with team members to meet project deadlines and improve workflow efficiency.
Security Officer
Citadel Security
Montrose, CO
06.2025 - 10.2025
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere, with safety as a top priority.
- Conducted regular security inspections and identified potential security risks, eradicating them.
- Inspected suspicious activity and monitored premises for criminal acts and rule violations.
- Ensured that all visitors, volunteers, contractors and employees all had visible badges and received the proper escort to all property locations.
- Warned violators of rule infractions, such as loitering, smoking or carrying forbidden articles. Apprehended or expelled persons engaging in suspicious or criminal acts.
- Watched for and reported irregularities such as fire hazards, leaking water pipes and security doors left unlocked.
- Executed security rules and procedures, calmly and promptly escorting non-compliant individuals out of the building.
- Performed standing and foot patrols in all areas and interior and exterior checks.
- Responded to emergencies, called for appropriate assistance or backup, and reported suspicious activity to law enforcement or a supervisor.
- Performed duties for long hours with no supervision, even on holidays, to ensure the safety of others.
- Maintained professional and effective relationships with the local police and fire departments.
Passenger Service Agent
WORLDWIDE FLIGHT SERVICES
Montrose, CO
10.2024 - 01.2025
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
HVAC Technician Helper
Keenan's
Montrose, CO
07.2023 - 09.2023
- Conduct preventive maintenance tasks on HVAC equipment to prolong lifespan and prevent breakdowns
- Collaborate with team members to complete heating and cooling projects efficiently and effectively
- Troubleshoot HVAC systems, diagnosing and repairing issues promptly to ensure functionality
Combat Engineer
Army National Guard
Jacksonville, NC
11.2018 - 01.2022
- Trained in use of tear gas, passive ordnance, and explosives.
- Maintained required level of proficiency in use of firearms.
- Trained in small arms, anti-armor and indirect fire weapons.
Server/Hostess
Buffalo Wild Wings
Brunswick, GA
09.2015 - 07.2018
- Provided excellent customer service by taking orders and assisting guests promptly
- Managed reservations and seating arrangements efficiently to maximize restaurant capacity
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders
- Assisted in training new staff members on restaurant procedures and customer interactions
Customer Service Associate
Pet Supermarket
Wichita Falls, TX
06.2017 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively.
- Utilized active listening skills to empathize with customers and address their concerns effectively.
- Developed customer loyalty and trust through excellent communication and problem-solving skills.
- Interacted with customers to understand their needs and preferences.
- Ensured customer satisfaction by providing timely and accurate responses to inquiries.
- Answered customer questions and provided information on store policies and procedures.
Education
Equine Welfare and Management Certificate -
University of California, Davis
04.2024
Animals, Self, and Society Certificate - undefined
University of Colorado Boulder
04.2024
The Changing Status and Perception of Animals Certificate - undefined
University of Colorado Boulder
04.2024
Animals and Institutions Certificate - undefined
University of Colorado Boulder
04.2024
GED - undefined
Vernon College
Wichita Falls, TX01.2018
Skills
- Customer Service
- Team Leadership
- Strategic Organization
- Client Support
- Food Service
- Efficient Cash Transactions
- Meal Preparation Skills
- POS System Proficiency
- Guest Service Coordination
- Nonprofit Fundraising Experience
- Patrolling
- Valid Driver's License
- Sense of Integrity
- First Aid and CPR
- Safety awareness
- Attention to detail
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Professional appearance
- Memory retention
- Service prioritization
- Team collaboration
Certification
- Equine Welfare and Management, 04/08/24, University of California, Davis
- Animals, Self, and Society, 04/20/24, University of Colorado Boulder
- The Changing Status and Perception of Animals, 04/20/24, University of Colorado Boulder
- Animals and Institutions, 04/20/24, University of Colorado Boulder
- Basic Wildfire Orientation, 06/01/2024 from National Wildfire Learning
- Animals in Disasters: Awareness and Preparations, 04/21/2024 from FEMA
- Rescuing Animals from Cruelty and Disasters, 01/25/2022 from ASPCA
- Large scale Animal Cruelty and Natural Disasters, 01/25/2022 ASPCA
- Investigating Animal Abuse for Law Enforcement, 09/21/2024 from FEMA
- National Response Framework, An introduction, 09/22/2024 from FEMA
LANGUAGES
English: Native
Timeline
Server
American Cruise Lines
06.2026 - Current
Laborer
COC General Services
05.2026 - 06.2026
Security Officer
Citadel Security
06.2025 - 10.2025
Passenger Service Agent
WORLDWIDE FLIGHT SERVICES
10.2024 - 01.2025
HVAC Technician Helper
Keenan's
07.2023 - 09.2023
Combat Engineer
Army National Guard
11.2018 - 01.2022
Customer Service Associate
Pet Supermarket
06.2017 - 07.2017
Server/Hostess
Buffalo Wild Wings
09.2015 - 07.2018
GED - undefined
Vernon College
Animals and Institutions Certificate - undefined
University of Colorado Boulder
The Changing Status and Perception of Animals Certificate - undefined
University of Colorado Boulder
Animals, Self, and Society Certificate - undefined
University of Colorado Boulder
Equine Welfare and Management Certificate -
University of California, Davis