Kimberly Davis
Dora,AL
Summary
Versatile professional with a background in dog grooming at Coat N Tails, LLC, and diverse roles in welding, dispatching, and loan processing. Excelled in customer service and animal handling, demonstrating patience and empathy. Achieved significant client satisfaction through expert grooming techniques and effective relationship building. Continuously sought to enhance skills and processes, contributing to workplace efficiency and safety.
Overview
21
21
years of professional experience
Work History
Dog Groomer
Coat N Tails, Llc
04.2021 - 10.2024
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Welder
Topre America
03.2013 - 03.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Dispatcher Clerk
ESC Central
07.2011 - 03.2013
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Played an instrumental role in emergency situations requiring coordinated efforts from multiple departments.
- Enhanced communication efficiency by implementing a streamlined dispatching process.
Loan Officer
Netcash
10.2003 - 07.2011
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Coordinated with legal team to ensure all loan agreements were compliant with state and federal regulations.
- Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
Trinity Christian
Jasper, AL05-2005
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Appointment Scheduling
- Record Keeping Abilities
- Pet Grooming Techniques
- Dog Breed Familiarity
- Nail Trimming Abilities
- Ear Cleaning Techniques
- Canine Behavior Knowledge
- Paw Pad Care
- Continuous Learning Attitude
- Clipper Proficiency
- Scissor Skills
- Grooming best practices
Timeline
Dog Groomer
Coat N Tails, Llc
04.2021 - 10.2024
Welder
Topre America
03.2013 - 03.2021
Dispatcher Clerk
ESC Central
07.2011 - 03.2013
Loan Officer
Netcash
10.2003 - 07.2011
High School Diploma -
Trinity Christian
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