Kimberly Daye
Durham
Summary
Results-driven professional with a proven track record at Blue Cross Blue Shield of NC, excelling in accurate data entry and customer service. Demonstrated ability to enhance customer loyalty through empathetic conflict resolution and streamlined data processes, significantly reducing errors and improving satisfaction.
Also highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Data Entry
Green Royal Redevelopment Organization
06.2019 - Current
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Performed data entry with speed and accuracy.
- Improved customer satisfaction with timely and accurate registration data entry.
- Ensured timely updates of inventory records with meticulous data entry and verification.
- Reduced errors in shipment records by diligently reviewing and verifying data entry.
Customer Service Representative
Blue Cross Blue Shield of NC
04.2016 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Registration Clerk
Duke Hospital
01.2014 - 03.2016
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
Education
High School Diploma -
Northern High School
Durham, NC06-2011
Skills
- Accurate data entry
- MLS Data Entry and Maintenance
- Data entry knowledge
- Dimensional Data Entry
Timeline
Data Entry
Green Royal Redevelopment Organization
06.2019 - Current
Customer Service Representative
Blue Cross Blue Shield of NC
04.2016 - 05.2019
Patient Registration Clerk
Duke Hospital
01.2014 - 03.2016
High School Diploma -
Northern High School
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