KIMBERLY D. CAMPBELL
Administrative Professional
Elizabethton,TN
Overview
19
19
years of professional experience
Work History
Customer Care Specialist
ACT/&More
Elizabethton, TN
01.2025 - Current
- Provided excellent customer care assistance for inbound Medicare Advantage members enrolled in the Part D benefit allowance programs
- Dedicated efforts to ensure members were empowered and experienced genuine empathy while navigating the benefits facilitated by &more
- Maintained daily quality audit scores of 100% after training and acclimation period
- Averaged ‘Excellent‘ results from the customer survey reports due to a customer care centric focus
Cashier-Seasonal
Lowe’s
Elizabethton, TN
01.2025 - Current
- Assisted customers with purchases at manual and self-check registers in all departments during peak retail season
Full Time Caregiver for Father
Elizabethton, TN
01.2023 - Current
- Upon my father’s decline in health, I withdrew from the workforce to care for him.
Human Resource Representative and Payroll Accountant
Katz Americas
Johnson City, TN
01.2021 - 01.2023
- Functioned as the onsite and remote human resource representative
- Reconciled and processed weekly and bi-weekly payroll for 100+ employees
- Performed all payroll accounting functions including all accruals, reversals, monthly journal entries and end of month reconciliation processes
- Coordinated pre-employment requirements and conducted new hire on-boarding, safety training, benefits administration and enrollment while acting as the primary customer service support for all payroll and human resource issues and enquires
- Reported Environmental, Safety and Labor data to state and local government agencies in accordance with current laws and processes
Executive Administrative Assistant
Nuclear Fuel Services
Erwin, TN
01.2016 - 01.2020
- Administrative Assistant to the Assurance Director and Departmental Managers
- Organized and efficiently assisted the director in conducting his daily affairs for the department and the executive management team
- Compiled information and reports for departmental and executive meetings
- Planned and successfully executed onsite visits for key stakeholders of the DOE
- Prepared and maintained the expense budget, variance reports and developed budget tracking matrix for ten departmental cost centers
- Coordinated daily schedules, appointments, travel arrangements and completed expense reports for the department director, section managers and unit managers
- Maintained in-office and remote working environments due to the 2020 pandemic
Assistant Training Coordinator
A.O. Smith
Johnson City, TN
01.2014 - 01.2015
- Responsible for providing day-to-day site wide support for the SAP training function
- Planned, synchronized, and developed multiple training schedules for SAP training in a multi-functional manufacturing environment that involved over 1000 employees
- Analyzed and resolved training related challenges based on production requirements in conjunction with senior management requests
- Trained production and administrative personnel in multiple functional areas based on SAP roles and access requirements; SAP General, Materials Management, Purchase Requisition, Accounts Receivable, etc.
- Developed revisions to current SAP training products for selected roles using SAP process and job knowledge and transaction code analysis
- Supported A.O. Smith’s Director of Supplier Quality with benchmark analysis and development of continuous improvement assessments and audits to measure and monitor supplier performance
Accounting Intern and Assistant
Vision, LLC & MM, CPA, P.C.
Tri-Cities Area, TN
01.2012 - 01.2014
- In conjunction with educational pursuits
- Performed bookkeeping functions under the guidance of the CFO for the retail and wholesale automotive division within a multi-dimensional company
- Processed accounts payable, accounts receivable, cost analysis for inventory, intercompany and customer accounts, reconciliation of credit and bank accounts
- Assisted and coordinated daily accounting functions for a CPA firm, including client account reconciliation and general office duties with a focus on tax preparation
Sales Administrative Assistant
Toyota Tsusho TAI
Maryville, TN
01.2007 - 01.2010
- Processed documentation for the handling of raw materials and auto parts for short-term inventory; company and client owned
- Generated sales orders and coordinated shipping for domestic and international clients
- Executed complex transactions for importation of parts for production machinery
- Exported raw materials and auto parts according to company and government policy
- Invoiced customers for raw materials, auto parts and spare parts according to quotes and agreements with customers and Japanese suppliers
- Supported corporate quality and continuous improvement programs as an Internal Auditor for ISO 9001 and 14001 standards
Timeline
Customer Care Specialist
ACT/&More
01.2025 - Current
Cashier-Seasonal
Lowe’s
01.2025 - Current
Full Time Caregiver for Father
01.2023 - Current
Human Resource Representative and Payroll Accountant
Katz Americas
01.2021 - 01.2023
Executive Administrative Assistant
Nuclear Fuel Services
01.2016 - 01.2020
Assistant Training Coordinator
A.O. Smith
01.2014 - 01.2015
Accounting Intern and Assistant
Vision, LLC & MM, CPA, P.C.
01.2012 - 01.2014
Sales Administrative Assistant
Toyota Tsusho TAI
01.2007 - 01.2010