Kimberly Dillard
Franklin,NC
Summary
Accomplished professional with several years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.
Skilled in event planning, time management and communication.
Overview
36
36
years of professional experience
1982
1982
years of post-secondary education
Work History
Air BnB host
Iconic Destinations
Mooresville, North Carolina
02.2020 - Current
- Managed guest communications to ensure timely responses and satisfaction.
- Coordinated cleaning schedules to maintain property standards between bookings.
- Developed house manuals to provide guests with essential information and guidelines.
- Oversaw property listings on Airbnb for accuracy and visibility enhancements.
- Facilitated check-in and check-out processes for a seamless guest experience.
- Resolved guest issues promptly to maintain high service quality and reputation.
- Resolved customer service issues quickly and professionally when they arose.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Greeted guests upon arrival and provided information about the property and local area.
- Assisted with marketing efforts by creating content for social media platforms.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Advised guests on attractions in the local area based on their interests.
- Stayed up-to-date on industry trends so that best practices could be implemented.
- Enhanced interior aesthetics by expertly staging homes to attract potential guests.
Interior and Exterior Design
Vandrake Investments
Franklin, NC
01.2019 - Current
- Assisted in the design and development of interior spaces for commercial, residential, and hospitality.
- Analyzed customer requirements and designed technical solutions to meet their needs.
- Compiled data from surveys on customer needs and preferences regarding interior design elements.
- Analyzed user needs and designed application systems to accommodate them.
- Provided technical support in the planning and design of exterior projects.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Documented design processes and best practices for future reference by other designers or teams.
- Developed interior design plans to achieve client design vision, utilizing innovative techniques and selecting interior finishings and trimmings.
- Conducted research into current trends in interior design and space planning techniques.
- Trained new staff members on proper techniques for interior and exterior detailing services.
- Cleaned interior and exterior of vehicles using a pressure washer, brushes, soap, and other cleaning materials.
- Cleaned interior and exterior of windows.
Office Manager
Marks’ Towing and Body Shop
Franklin, NC
03.2010 - 07.2012
- Managed daily office operations and streamlined administrative tasks.
- Coordinated scheduling for towing services and body shop appointments.
- Maintained accurate records of vehicle repairs and customer interactions.
- Customer Service at front desk
- Supervised office staff and ensured efficient workflow throughout the team.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
Sales Clerk/ Office Staff
Highland Hiker
Cashiers, North Carolina
01.1997 - 08.2003
- Assisted customers in selecting outdoor gear and apparel tailored to their needs.
- Maintained visual merchandising standards to enhance product presentation and customer experience.
- Operated point-of-sale systems to process transactions and manage cash handling accurately.
- Educated customers on product features, benefits, and proper usage for improved satisfaction.
- Collaborated with team members to restock shelves and organize inventory efficiently.
- Handled customer inquiries and resolved complaints effectively to maintain store reputation.
- Participated in training new staff on sales techniques and store policies for consistency.
- Monitored store cleanliness and safety protocols to ensure a welcoming shopping environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed returned merchandise according to company policies.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Initiated friendly conversation with customers to determine level of assistance required.
- Coordinated store events and trunk shows, enhancing customer engagement and boosting sales.
Substitute Teacher and Middle/High School Coach
Blue Ridge School K-12
Cashiers, NC
08.1989 - 05.2003
- Delivered engaging lessons across various subjects for diverse student groups.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with teachers to implement lesson plans and instructional materials.
- Supervised activities during recess and lunch to ensure student safety.
- Assisted in the development of educational resources and classroom displays.
- Promoted a safe and secure atmosphere within the classroom setting.
- Engaged students in discussions to promote interest and drive learning.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Ensured that each student had access to appropriate materials and resources.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Created an environment conducive to learning while managing challenging behaviors.
- Kept school equipment, gyms and fields in good working order.
- Planned special events such as banquets or fundraisers related to athletics program.
- Served as Head Coach for Middle School and JV teams, fostering skill development and teamwork.
- Assisted varsity team as coach, enhancing team dynamics and competitive edge.
Manager
Smoke Rise Field Club
Cashiers, NC
09.1994 - 10.1997
- Managed daily operations and staff scheduling at a private country club.
- Oversaw member services to enhance guest satisfaction and engagement.
- Coordinated events and activities, ensuring smooth execution and member participation.
- Implemented safety protocols to ensure a secure environment for members and staff.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed guest services to enhance customer satisfaction and ensure seamless operations.
- Managed the planning and execution of club events and parties, ensuring a seamless experience for attendees.
Education
Blue Ridge School
Cashiers, NCSome College (No Degree) - Early Childhood Education
Western Carolina University
Cullowhee, NCEdToGo Online Self Improvement Courses
South Western Community College
Franklin, NCSkills
- Guest communication
- Property management
- Cleaning coordination
- Event planning and implementation
- Customer Service
- Time management
- Leadership
- Retail Sales, Ordering and Merchandising
Affiliations
- Blue Ridge School Patent Volunteer Coordinator 1990-2000.
- PTO President 1990-1999A
- Academic Booster Club President 1995-1998
- Athletic Booster Club President 1996-1999
- Jackson County Public Schools Volunteer Coordinator 1995 and 1997
- Outstanding Volunteer Award-Jackson County from 1991-1998
- Cashiers Valley Community Council 1994-1997
- Cashiers Valley Garden Club 1987-1994
- Cashiers-Glenville Fire Dept Ladies Auxiliary 1986-1998
- Glenville-Cashiers Ladies Auxiliary 2001-2004
- Macon County East Franklin Elementary Community Outreach Coordinator 2014 to present / meals to families in need, clothing and shoes to families in need, 3 school and community events per year for school-family support.
- PTO Member Macon Valley Intermediate 2019 & 2020
- PTO Member Macon Middle School 2022
- Macon Middle School Band Booster 2021 and 2022
- Franklin High School Band Booster 2023 to present
- South Western Community College EdToGo online course Medical Office Management 2010
- South Western Community College EdToGo online course Party & Event Planning 2018
- South Western Community College EdToGo online course Event Catering 2018
- Jackson County Park and Rec t-ball and 8U Coach
- Macon County Park and Rec 10U softball coach and 8U and 10U soccer coach
Timeline
Air BnB host
Iconic Destinations
02.2020 - Current
Interior and Exterior Design
Vandrake Investments
01.2019 - Current
Office Manager
Marks’ Towing and Body Shop
03.2010 - 07.2012
Sales Clerk/ Office Staff
Highland Hiker
01.1997 - 08.2003
Manager
Smoke Rise Field Club
09.1994 - 10.1997
Substitute Teacher and Middle/High School Coach
Blue Ridge School K-12
08.1989 - 05.2003
Blue Ridge School
Some College (No Degree) - Early Childhood Education
Western Carolina University
EdToGo Online Self Improvement Courses
South Western Community College